I think the dealer is the best link in the chain. I bought the extended warranty, and also let them know i was going to buy a new Montana 2 years after we bought our 2017 3820FK. That carrot in front of their nose helped me get the service i wanted. You don't even have to really buy one every two years, but just telling them works wonders. Plus I would privately tip the service manager to make sure my 5th wheel got the attention I wanted. Now my dealer has been bought out by CW, and so we bought a 5th wheel SOB from another dealer that costs twice as much as the Montana 3820FK, thinking that we would have less problems, and on their forum, I see all kinds of problems as well. I think it boils down to the fact that we are their QA. They don't have the means to road test these, so we are it.
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2017 3820FK Legacy Edition full body paint Montana, For Sale this November, 2018. 2016 Ram 3500 long bed Dually Cummins Turbo with air bags
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