It is dealer problem not Keystones that they won't do warranty work on your Rv. No dealer likes to do warranty work any brand because the manufacturer pays a flat labor rate which in most all cases is less than the dealers rate. Any dealer will be glad to work on your Rv out of warranty at their going rates. We live close enough to Goshen/ Elkhart (250 miles) that we go to a Rv repair shop there for any major repairs.
The service center will, if approved, do out of warranty work at the service center as a good will gesture at the fall rally. All manufacturers do that at their rallies.
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