I called TST this morning and spoke to a representative in less than three minutes. They are sending me an RMA to return the faulty sensor today via email and I have thirty days to send the sensor to them for repair or replacement. The technician I spoke with told me that typical test & repair time once they receive a faulty sensor is about two days. That means it will be about a week to ten days from most US locations to get a repair or replacement sensor. TST is located in Texas.
The technician (Jim) that answered the phone didn't make me feel rushed and when I asked about buying additional sensors he told me that TechnoRV has the best price of any vendor including TST.
|