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quote:Originally posted by Ozz
Quote:
quote:Originally posted by Tom S.
The only manufacturer that I'm aware of that surpasses Fantastic Fan is from the firearm reloading world. Their name is Dillon, and the manufacture reloading presses that come with their "No BS" guarantee. And they mean it. I read about a guy who sent one back that had been damaged in a house fire, and Dillon replaced it, no questions asked. I have one that is 20 years old and the only question they ever ask if I need a part, is where to send it.
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Add Smith and Wesson to that catagory, they sent my .38 Airweight back all fixed like new..no charge, even paid for the shipping.
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S&W customer service has varied widely over the years, depending on who owned them at the time. When they were owned by a French company, their customer service was pretty bad. The newer owners have returned them to the ranks they of were before they were bought out the first time, which as you state is top notch.