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Old 01-23-2021, 08:18 PM   #2
rohrmann
Montana Master
 
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Join Date: Oct 2012
Location: Box Elder
Posts: 4,677
M.O.C. #12947
We have had Dish since 2013, and when they originally set the account up, even though we never had a home account, we pay ahead instead of like the accounts that you can manage your locals with the app, so the app is worthless to us. When we arrive in a new location that we will be at for a while, I go on the computer, open up my account and get on their chat. I have a canned beginning:



We are in an RV and have moved to a new location, so we need our service address ONLY changed so we can get the local channels. Our new location is



and I then add the address of our new location. They will ask a few questions, account number, name, maybe something else, and it only takes a couple minutes and they have changed our location. Once this has completed, I always log out and then back in again so I can verify they have actually made the correct changes, including leaving our billing address as it is supposed to be. Very rarely do I have to call again to get corrections made. Sometimes they will say that I can make these changes with their app, and I respond that the account is not set up as an Outdoors RV account. We are full time, so this works for us as we never shut down the service.
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Bob & Becky
2012 3402RL
2012 Chevy 2500HD D/A CC 4WD
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