Well, I guess I am again on the minority side.
As many of you may recall, when I received my 3400 last year, they had just started putting the Mission ST tires on. Since these tires were a tad shorter (not quite as big around) it caused the front of the trailer to ride a tad high. I had many discussions with CS and finally with one of the straw bosses, Craig was his name. He basically told me the fix was the upcoming Mor-ryde suspension, and since they were not going to retrofit my Nov. 2006 Monty to fix the problem, I could either buy bigger tires, buy a new lower hitch, or just be happy.
On the other hand, they did agreed to fix my ladder by sending out replacement rungs, based solely upon the photo I sent.
Assuming both incidents were of equal value, I guess that means they are batting .500 in my book.
Rick & Wanda
2003 2500HD Crew Cab
Duramax with Allison Trans.
Firestone Airbags
Glide-Ride Pinbox - It's Great!
2006 3400RL - We Love The Trailer!
Montana Customer Service?