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My 2012 F350 DEF heat went out. Took the dealer 3 times and calls to the factory to figure it wasnt the tank heater but the other one which wasn't covered. They were great about it and only charged me for the part not the labor. But then I also had to have the AC fixed which wasn't covered and that was a $2500 bill. They had to take the entire dash out to replace the core
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