[jcurtis934]

The keystone tour in 2013 I took showed no evidence of QA or QC on the lines. Do I believe they have people separate from the floor workers doing the assembly that can stop a line and get correction in a business like building trailers...no way. I also toured the drv plant at the same time, when they were not part of thor, and quality assurance and control was evident on the line. I still believe owners, other than the initial buying dealers, are the best workers to correct issues that we get in these units. We care more, we aren't time constrained to fix it right, we troubleshoot to understand the problem faults not just chase symptoms and throw parts at those. Of course, there are those owners that can't physically do this, there are owners that only camp close to home or weekend camp or short vacation in them...so a dealer is a viable source of failure remediation. And there has to be lots of trailers that make it through the line built by caring workers. We get what we get.