[DQDick]

quote:Originally posted by Joe in Texas

My main issues was the carpet behind the bed gets wet when traveling in rain. The keystone tech said the "cocking" around the slide needed renewed and the screws tighten. He would document this need on my file and Keystone would have my dealer do the work back in Dallas.

I told him I had an appointment for December to have the roof replaced but not at the Keystone dealer (don't want to go 6 to 8 weeks without my trailer)
The tech told me to have RV Tech that was doing my roof call and Keystone would give authorization for them to do the work.
The RV tech called Keystone and there were no notes on my file of the keystone tech's conversation with me. After 8 calls by me and the rv tech to get an answer. Keystone would never return calls.
Keystone finally sent instructions to the rv tech what to do. The Rv Tech studied my slide and found it was not the cocking or screws that Keystone said needed done. THE SLIDE NEEDED ADJUSTED...........no more wet carpet.

It's always a good idea to get the name of the tech and in a situation like this call a week or so later and make sure the notes are in your file. If they aren't then it's an easier matter to follow up and if it's still a problem I can get you in contact with someone up the line.