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Originally Posted by Gutz54
Well I keep hearing similar stories more and more--my wife and I bought a Montana 3811 last year but have only taken her on one short trip--so far no problem. If this is really is a systemic problem they will pay dearly for their lack of quality control and service---someone will come to the plate and offer what consumers want and the rest will quickly go out of business. Customer satisfaction is number one--when a company forgets that simple face they are doomed.
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I agree, the cost of poor quality is huge!
To be fair, I do not think of it as a "Montana" or "Keystone" specific problem. I read the other forums and know the trials and tribulation friends have had with other brands. I see it as an industry problem. Too much consolidation in an industry that still likes to present itself as home spun.