That is gross negligence on someones part..Mor-Ryde, keystone and could have resulted in a serious incident had that occurred while on the free way at 65 MPH.The first person that I would have had look at that would have been our Attorney. There is a limit to poor quality/ workmanship and manufacturers need to be held accountable when poor quality/workmanship results in a life threating situation.Sounds like you got speedy and preferential treatment from the service center..I wonder why...
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