[C&P RV]

I just sent photos to my dealer on this same issue. The drawers do come out by pushing the plastic levers one up and one down (can't remember which is up /down). Don't press up / down on the tips - move your fingers as far as possible to toward the back of the drawer and then press hard up / down.

Note in the bottom photo the gray plastic "soft close" mechanism is broken with pieces sticking out. This is probably the same issue you have. The broken piece keeps the drawer from closing. The entire plastic piece moves out about 3 inches when you open the drawer. Closing the drawer trips the silver piece of metal in the middle of the gray plastic which latches on the back of the drawer slide and pulls the drawer in to the closed position. If the drawer isn't aligned properly the silver piece won't move and the drawer sticks out and won't close.

I have 2 drawers that are broken. I sent the pics and a video to my dealer this morning and will follow-up with a phone call tomorrow. For $100k I expect them to fix this, but if they give me the hardware, I'll do the labor and not have it sit at the dealer for 4 weeks waiting on tech availability!!