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We are just wrapping up our 5th year of snowbirding in the south and we use our fireplace constantly to keep the chill off, sometimes running it for weeks at a time. Once the room temperature reaches the temp setting the blower will run till it's cool and then shut down and the flame lighting will stay on.
When I start it from the off state it will light up and stay on regardless of temperature. This is the normal function. The pdi guy is totally incorrect.
Make them fix it before you take delivery.
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Jim B
2017 Lariat F-350 FX4, CC, SB, 6.7 PSD 4WD
2018 MONTY 3731FL, at our private winter site in GA
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