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I wonder how much most of us understand the relationship between the manufacturing process and the economic system. Under the Demming method the process was driven by a customer service motive, believing that satisfied customers would increase business over the long haul. Our current economic environment is driven solely by profit in the short term, i.e., answer to the stock holders, not the customer.
Short term profits are more important than long term outcomes or customer satisfaction. "What am I going to show in the next quarterly report?", is the most important question. Said another way, if there is a conflict between customer satisfaction and desired/demanded short term economic outcomes the customer loses. The system is short sighted. We have what we invented as an economic society.
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