Can i make a couple suggestions for what ever its worth...
Read these two sites about Willim Edwards Deming and how japan took his teachings and turned Quality in to Job One..
http://www.wtec.org/loyola/ep/c6s1.htm
http://www.deming.org/ Read the tab Called "The Man"
Remember, Gm Begged him to come teach them in the late 70's and he said no, your not really interested in quality, just the Buck. He finally agreed 5 years later under HIS TERMS.
Hello Thor, HINT HINT HINT