Racerjoe, as you read, my patience with this whole thing has come to an end. I can understand delays, I can understand service crews being cut to minimal numbers, I can understand that our rig isn't the only one around needing service, but I cannot understand treating customers (who've been nothing but polite and patient) as we've been treated. We've been lied to, misinformed, given false info because one person or another at Bish's can't find the work order or can't physically find our rig on the lot. It's inexcusable, no matter what the problems on Bish's end are. All we've asked for is to be updated on the progress of the repairs so that WE don't have to initiate every call to Bish's. Just call and let us know something, Bish's--don't ignore us.
Monday is action day. As soon as I have my prep period at school, I'll be on the phone to Keystone and to Bish's. At this point, we don't even want our rig back. We want our money back or a new unit (well, we can dream, can't we?). In addition to the repairs which may or may not ever be finished, we have no way of knowing what else might have happened to our Montana as it sits on a lot through an Idaho winter, complete with snow and below-0 temperatures. It's one thing to live in it during our winters, but quite another to let it sit unheated through a winter.
I am so mad at the moment that I could easily rip some heads off, starting down the road at Bish's. There is absolutely NO excuse for what has happened to us and our Montana.
Carolyn
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