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Carolyn,
You would be amazed at what you will get done when you start asking for "lemon law," brochures and paperwork. It seems to open their minds a little broader. Check in your state on what can be done to invoke the lemon law. Here in texas, after reasonable attempts, a letter to the dealer and the manufacturer is needed. After that letter they have a "reasonable" amount of time to fix the problem or you get a new unit.
Just a thought.
Sometimes the honey does not work and vinegar is needed to sweeten the deal.
Listen up Keystone. There are people out there that love your product and you are not helping the situation. They may go somewhere else for their next best deal.
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