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I second all that has been said. Beckley's open house happened to have the REESE sales rep on site. I mentioned a problem which he could not help, however, Craig (owner and service manager) stepped in and said he would send a technician and Sid (Reese sales rep) up to the campground that evening to check my hitch on the trailer (only way to verify towing condition and pin tolerance). At 7:30 they arrived made their findings and the replacement part will be delivered to Beckley's next week. The fact Beckley's (Craig) took the initiative to send the tech 30 miles up the road says a lot for their customer relations.
Cheers,
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