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Carol is your unit still in warranty? If so, take it to your dealer and have them check out the doors for closing tight enough to seal.(See comments below before contacting your dealer for an appointment) You may have a gasket leak if you are having to defrost every 2-3 weeks. You can check to see if the doors are closing tight enough by taking a dollar bill and putting it in the opening with part of it sticking out, then close the door/s and see if you can pull that dollar bill out. If it comes out easy the doors need adjusting. I would also contact Norcold (their number should be in your book you got on the refrig with all your manuals at time of purchase) and talk to one of their service techs and see what they have to say. IF your unit is still under warranty also contact Keystone Customer Service and explain the situation and have them start a file on you unit and ask for an appointment set up by them with your dealer or whoever they choose to have the frig checked.
Update-- You've got some great answers from some great MOC members Carol. Want to learn more about your unit come to the Fall Rally in Goshen, IN next month and learn the in and outs and meet some of those that are posting here also. Great time, great information, great tour of the plant, great food and great people! See you can't go wrong! Come join us! Information on the Fall Rally is here on the Forum under Annual MOC Rallies. Hope to see you there!
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