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Phil,
We had the same experience a couple months ago. Direct TV didn't say anything at the time but after FedEx delivered the receiver, our next bill included a shipping and handling charge of $19.99. The "NEW" unit was obviously "USED" or in their lingo refurbished. There were scratches all over the case. Complaints were handled with a sincere "I'm Sorry". Now we are discovering that shows we have set up to record, work for a few times then just disappear. We miss the showing and have to reprogram the season pass. I think we just got another customers problem. Hope your experience turns out better than ours. Just a heads up.
Later,
John
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