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We too had the pleasure of experiencing their customer first attitude following last years rally. We took our unit over after we left the rally on Sunday. We set up with four other units, of who three had made appointments. The first thing Monday morning (around 7 am) all four of us were interviewed by Service Rep George as to our particular concerns, We had a gas leak (a faulty regulator) and they took our unit in and replaced both regulators and checked the entire system then returned our trailer to "Camp Montana" and performed the work on the other trailers who had appointments. We had to stay Monday night and then first thing Tuesday morning they took the Monty inside and fixed everything they and we could possibly find. The service manager Darrell gave us a detailed listing of the repairs and then went over each and everyone of them with the mechanics Bobby and Rich. Wow we could not have been treated nicer or more professionally. When it comes to service Keystone is tops.
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