Montana Owners Club - Keystone Montana 5th Wheel Forum - View Single Post

richfaa · 05-04-2014, 08:32 AM

This is good fit and finish and others are worse??? Then we are indeed glad we purchased the top of the line, best you can buy, Montana Big Sky.

This is on record under our VIN. This was a recent E mail sent to selected Montana reps.

2013 3402 Big Sky delivery date June 2013

For your information.Most of this should be on record under my VIN 4ydf34026d4700191.

We have a appointment at Town& Country Rv our selling dealer on MY 5th for repair of two leaking holding tanks.We figure it will be there for awhile no doubt canceling out our Rally and N.E summer travel plans. We have the GS Extended warranty and have opened a claim for the tank repair.The tanks, gray and galley failed while stationary at our Winter residence in Florida. We do keep the valves on both closed and dump to clean out the sewer hose every two or three days. We want this Big Sky to last us another 3 or 4 years to complete our USA and Canada travels but must have confidence that it will stand up to the use. We will have the unit inspected at Town and Country and will repair any suspected faults at our own expense. We had planned to have the Mor Ryde IS installed as we had on our 06 3400 but only if our confidence in this unit is restored.

We do not know what to do about the paint chipping on the front panel.It looks really bad. Our options are 1. have the paint removed from the front panel.2, Rhino coat, Lin X coat both very expensive. We will consult with Town and country and Maple City Collision and paint. We have the rock tamer system and it was little help. Any suggestions will be helpful. We are very disappointed with this 2013 Big Sky.We thought it would be a step above.

1. Black , gray, galley tank indicators not accurate. Black tank failed two week after we got the camper.

2. Latch on pantry door not properly installed. Door would not close

3. Border alongside the stove peeled off the first time we boiled water.

4. Latches on most of the drawers would not keep the drawers closed in transit. The ones in the PC desk were not properly installed.

5. Satellite and cable inputs reversed in the convenience center.

6. Microwave /convection oven would not come up close to set heat.

7. Some brackets holding down the curtains are pulling out of the wall.

8. Struts on the compartment doors are pulling out of the door. They are screwed into basically nothing.

9. Propane regulator reads erratic sometimes all red, sometimes all green, sometimes half red. Half green.

10. Valve stem in one tire worked loose from rim causing loss of tire pressure. Had to change tire on the road another has a slow leak.

11. Lug nuts are rusting, all of them.

12. Various screws along fender wells are rusting a couple were missing.

13. Screw on bracket on fender well keeping fender from flapping completely missed its mark causing issue # 12

14. Torque on U bolts on suspension were all under 40LBS..

15. No heat in John room or in front compartment.

16. John foot pedal came off, retaining ring came off flooding the camper

17.Left rear landing gear will not fully retract

Items 1,2,4,5,6,7 were corrected at the service center at the 2012 rally.

Item 3 we peeled it off and trashed it, bad idea to have it there.

Item 9. Propane regulator still does that but it works. Service center would not replace since it works. Will just wait till it fails and replace at our own expense.

Item 10.Road service call replaced the tire with the spare .Goodyear in Florida replaced the stem at no charge to us but suggested we replace all the low quality rims as they are prone to failure.he said he could not carry that quality rim.

Item 11 as of May 8th all lug nuts are rusting. To replace with Mc Gard quality lug nuts #64805 will cost me 228.00 for all the lug nuts.

Item 12. We are replacing with quality screws that will not rust.

Item 14.Torqued to specs recommended by Dexter at the 2012 rally

Item 15. The heat duct to the John room was never connected .We connected it.

Item 16 was a vendor issue corrected by them under warranty. The pedal was not installed properly.

Item 17.Still will not retract is 4 to 6 inches short of going up all the way.no sign of fluid leak, resorvoir correctly filled.

Item 17 is corrected. Added some fluid to the reservoir although it did not indicate low..

Now back to Item 8. On may 5th when we opened the compartment door the hinge plate tore completely away from the door. The door fell down of course missing my noggin and also tore the lower right strut off the hinge. Although you folks claim to have not heard of the issue apparently Keystone knew about it 2 years ago. We did the fix .Can’t take it to a dealer as there is no Keystone fix. Hope there is a fix by the fall rally as the compartment door is ruined.

18.Noted bubbles on the side of the roof. took pictures sent to Robyne at service center.

19. Pendant light over counter. The socket fell apart on one while attempting to change out a bulb.the glass on the othet one fell out while in tr avel and broke into a 100 shards .Combined parts of the two and made one good one. Reported to service center.

20 .Now note a large bubble on the left side compartment door.

21. Fridge doors leak . Fridge stopped cooling. Cooling unit replaced by Norcold in Florida under warranty

22.Rear screen window will not open or close properly.

Additions

23. Another valve stem failed. Tire pressure monitor caught the decrease in Psi and Road service changed the tire.

24. November 2013 two gray tanks, galley and shower/bath failed while stationary here in Florida at our winter residence.

25. Wall panel alongside the stove and the panel in the closet by the Ardmore pulled away from the wall on the 1,200 mile trip to our Florida residence. Ardmore shelves collapsed . October 2012

26. Pendant light replaced at the fall rally by keystone customer service.

27.Had our 15 mins with the service tech at the fall rally and he took note of the Roof bubbles, Compartment door delamination and compartment door hinges pulling out .No action taken.

28 Facing panel over the kitchen slide fell off the wall. April 2104

29. lost one phase of power in Florida. Wires in the 50 amp plug had pulled loose. Repaired and replaced with a 90 degree plug to relieve stress. November 2013

30. Most of brads on the bottom dining room chairs have pulled loose.

31. Severe chipping on the front panel paint. We have tried the rock tamer system with no success. IMO it was a bad idea to paint the front panel but it is done. Suggestions on how to solve the problem are appreciated.

32. The unit is 22 months old and had travelled aBout 9K miles.

05-04-2014, 08:32 AM	#32
richfaa Montana Master Join Date: Jan 2005 Location: North Ridgeville Posts: 20,229 M.O.C. #2839	This is good fit and finish and others are worse??? Then we are indeed glad we purchased the top of the line, best you can buy, Montana Big Sky. This is on record under our VIN. This was a recent E mail sent to selected Montana reps. 2013 3402 Big Sky delivery date June 2013 For your information.Most of this should be on record under my VIN 4ydf34026d4700191. We have a appointment at Town& Country Rv our selling dealer on MY 5th for repair of two leaking holding tanks.We figure it will be there for awhile no doubt canceling out our Rally and N.E summer travel plans. We have the GS Extended warranty and have opened a claim for the tank repair.The tanks, gray and galley failed while stationary at our Winter residence in Florida. We do keep the valves on both closed and dump to clean out the sewer hose every two or three days. We want this Big Sky to last us another 3 or 4 years to complete our USA and Canada travels but must have confidence that it will stand up to the use. We will have the unit inspected at Town and Country and will repair any suspected faults at our own expense. We had planned to have the Mor Ryde IS installed as we had on our 06 3400 but only if our confidence in this unit is restored. We do not know what to do about the paint chipping on the front panel.It looks really bad. Our options are 1. have the paint removed from the front panel.2, Rhino coat, Lin X coat both very expensive. We will consult with Town and country and Maple City Collision and paint. We have the rock tamer system and it was little help. Any suggestions will be helpful. We are very disappointed with this 2013 Big Sky.We thought it would be a step above. 1. Black , gray, galley tank indicators not accurate. Black tank failed two week after we got the camper. 2. Latch on pantry door not properly installed. Door would not close 3. Border alongside the stove peeled off the first time we boiled water. 4. Latches on most of the drawers would not keep the drawers closed in transit. The ones in the PC desk were not properly installed. 5. Satellite and cable inputs reversed in the convenience center. 6. Microwave /convection oven would not come up close to set heat. 7. Some brackets holding down the curtains are pulling out of the wall. 8. Struts on the compartment doors are pulling out of the door. They are screwed into basically nothing. 9. Propane regulator reads erratic sometimes all red, sometimes all green, sometimes half red. Half green. 10. Valve stem in one tire worked loose from rim causing loss of tire pressure. Had to change tire on the road another has a slow leak. 11. Lug nuts are rusting, all of them. 12. Various screws along fender wells are rusting a couple were missing. 13. Screw on bracket on fender well keeping fender from flapping completely missed its mark causing issue # 12 14. Torque on U bolts on suspension were all under 40LBS.. 15. No heat in John room or in front compartment. 16. John foot pedal came off, retaining ring came off flooding the camper 17.Left rear landing gear will not fully retract Items 1,2,4,5,6,7 were corrected at the service center at the 2012 rally. Item 3 we peeled it off and trashed it, bad idea to have it there. Item 9. Propane regulator still does that but it works. Service center would not replace since it works. Will just wait till it fails and replace at our own expense. Item 10.Road service call replaced the tire with the spare .Goodyear in Florida replaced the stem at no charge to us but suggested we replace all the low quality rims as they are prone to failure.he said he could not carry that quality rim. Item 11 as of May 8th all lug nuts are rusting. To replace with Mc Gard quality lug nuts #64805 will cost me 228.00 for all the lug nuts. Item 12. We are replacing with quality screws that will not rust. Item 14.Torqued to specs recommended by Dexter at the 2012 rally Item 15. The heat duct to the John room was never connected .We connected it. Item 16 was a vendor issue corrected by them under warranty. The pedal was not installed properly. Item 17.Still will not retract is 4 to 6 inches short of going up all the way.no sign of fluid leak, resorvoir correctly filled. Item 17 is corrected. Added some fluid to the reservoir although it did not indicate low.. Now back to Item 8. On may 5th when we opened the compartment door the hinge plate tore completely away from the door. The door fell down of course missing my noggin and also tore the lower right strut off the hinge. Although you folks claim to have not heard of the issue apparently Keystone knew about it 2 years ago. We did the fix .Can’t take it to a dealer as there is no Keystone fix. Hope there is a fix by the fall rally as the compartment door is ruined. 18.Noted bubbles on the side of the roof. took pictures sent to Robyne at service center. 19. Pendant light over counter. The socket fell apart on one while attempting to change out a bulb.the glass on the othet one fell out while in tr avel and broke into a 100 shards .Combined parts of the two and made one good one. Reported to service center. 20 .Now note a large bubble on the left side compartment door. 21. Fridge doors leak . Fridge stopped cooling. Cooling unit replaced by Norcold in Florida under warranty 22.Rear screen window will not open or close properly. Additions 23. Another valve stem failed. Tire pressure monitor caught the decrease in Psi and Road service changed the tire. 24. November 2013 two gray tanks, galley and shower/bath failed while stationary here in Florida at our winter residence. 25. Wall panel alongside the stove and the panel in the closet by the Ardmore pulled away from the wall on the 1,200 mile trip to our Florida residence. Ardmore shelves collapsed . October 2012 26. Pendant light replaced at the fall rally by keystone customer service. 27.Had our 15 mins with the service tech at the fall rally and he took note of the Roof bubbles, Compartment door delamination and compartment door hinges pulling out .No action taken. 28 Facing panel over the kitchen slide fell off the wall. April 2104 29. lost one phase of power in Florida. Wires in the 50 amp plug had pulled loose. Repaired and replaced with a 90 degree plug to relieve stress. November 2013 30. Most of brads on the bottom dining room chairs have pulled loose. 31. Severe chipping on the front panel paint. We have tried the rock tamer system with no success. IMO it was a bad idea to paint the front panel but it is done. Suggestions on how to solve the problem are appreciated. 32. The unit is 22 months old and had travelled aBout 9K miles.