Welcome to our little forum - glad to have you aboard.
Oh, I saw Camping World mentioned in your update. That may be the real problem. A coupld of years ago I ran into a couple pulling an Cougar 28SGS like mine. The owner and I did walk thrus of both units and found the Cougar from Camping World lacked many features ours had.
And, their beadroom slide (wardrobe) was currently not functioning. They were a premier CW customer, the local CW told them they could get to it in 5-6 weeks. We were in South Dakota, a long way from their Florida home.
I think CW orders and buys sub standard units so they can sell known brands at lower prices. I'm sure if you search this forum and other RV forums, you'll find very few positive reviews for CW and their service.
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