You are talking about the door on the compartment where you store your sewer hoses. They are pretty flimsy. If the frame for that door isn't installed perfectly square the thumb latch won't properly engage. I wouldn't go back to the dealer for that since you can buy one off amazon for about $20. I've helped others by building up the latch lever with duct tape.
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2006 3000RK
2009 Ram 2500
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