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It is the backing plate flange bolts that have sheared off. It is hard to say when this occurred (since last spring when the bearing were repacked), but I have not heard any additional noise. The mechanic did verify the wires were pulled out, but no trailer fault is present.
In regards to towing, they will be using a lowboy for the job, but the extended warranty company has confirmed the repairs and tow are covered. I had not reached out to Dexter since it was past the warranty period and since the repairs were going to be covered I did not press the issue.
We are interested in finding exactly what has occurred so we can take steps to prevent it down the road, but my first thought was X-Factors would be a positive step.
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