|
One thing to keep in mind, if the manual says 3000 mile intervals, and you, as a business change that interval through action or advice to say 10,000 miles and customer has a failure (oil related) and your advice voids warranty, YOU will be held legally libel for damages, because YOU are viewed as an expert and your company is the authority in the eyes of the court. Actually occurred, it was the use of synthetic oil and extending the change intervals. They don't have a problems with the synthetic oil, but they do have a problem with extending the interval. This being said, the business she was dealing with may have known better, but legally was protecting itself by recommending manufactures owners manual values. OR maybe I'm all wet and thier intent was to rip her off.
|