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I can feel your pain! Ours has been in the shop almost three weeks. I like to keep updated on things(call once a week), but like TT2 said, our service manager doesn't know how to return calls either. I'll be making another call today, and if no update, I may ride over to the dealer to have a look see. I really suspect they have so many in to service, they are not working on ours over one day a week. Oh well, I know where lots of other dealers are when I buy a new one.
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