Montana Owners Club - Keystone Montana 5th Wheel Forum - View Single Post

tyme2par4 · 04-04-2024, 06:23 PM

Do yourself a favor and don't ever buy a Keystone product. They tout their stamped steel cross members are "lighter and stronger" but in reality they are junk. They are just tack welded to the frame so the useable life of the frame is only about 15k miles before the entire thing is trash. And then they claim they can "fix" it by throwing a few hundred extra pounds of steel at it.
We've now gone through this twice. This time they are refusing to even give us market value for our rig as a refund. That's after we put $13k in upgrades into it. Add to that the fact that they consistently delay email responses until the end of the day, or better yet, the end of the day Friday so you are stuck on edge all weekend hoping for good news next week.
I'm so sick of their inconsiderate and ineffective customer service, and their complete lack of quality control.
This 2023 Montana High Country is the biggest piece of trash I have ever seen. It's had multiple MAJOR structural issues prior to this, plus more than one EXTREMELY DANGEROUS electrical issue that easily could have cost us our lives if I hadn't caught it.
They have no regard for customers time, money, or safety
Absolutely despicable way to treat customers. And no, we're not overweight, and have never abused either of our 5th wheels. Other than the major structural failures, they are in great shape.

04-04-2024, 06:23 PM	#1
tyme2par4 New Member Join Date: Jan 2021 Location: Here Posts: 8 M.O.C. #27911	Don't buy anything newer than 2020! Do yourself a favor and don't ever buy a Keystone product. They tout their stamped steel cross members are "lighter and stronger" but in reality they are junk. They are just tack welded to the frame so the useable life of the frame is only about 15k miles before the entire thing is trash. And then they claim they can "fix" it by throwing a few hundred extra pounds of steel at it. We've now gone through this twice. This time they are refusing to even give us market value for our rig as a refund. That's after we put $13k in upgrades into it. Add to that the fact that they consistently delay email responses until the end of the day, or better yet, the end of the day Friday so you are stuck on edge all weekend hoping for good news next week. I'm so sick of their inconsiderate and ineffective customer service, and their complete lack of quality control. This 2023 Montana High Country is the biggest piece of trash I have ever seen. It's had multiple MAJOR structural issues prior to this, plus more than one EXTREMELY DANGEROUS electrical issue that easily could have cost us our lives if I hadn't caught it. They have no regard for customers time, money, or safety Absolutely despicable way to treat customers. And no, we're not overweight, and have never abused either of our 5th wheels. Other than the major structural failures, they are in great shape.