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Search took 0.00 seconds. Search: Posts Made By: Wayne and Carolyn Mathews
Forum: What I'd like to say if... 02-24-2009, 06:34 PM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
No Chinese drywall here. This new house--an...

No Chinese drywall here. This new house--an albatross, curse, whatever you want to call it--has made a better case for fulltiming than anything I've heard or read, though. We now have 877 square...
Forum: What I'd like to say if... 02-24-2009, 11:18 AM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
UPDATE, February 24th: Cindy, from Bish's RV,...

UPDATE, February 24th: Cindy, from Bish's RV, called to give me the latest on our Montana. The remote for the living room TV never did work; she ordered another one, and found that it didn't work,...
Forum: What I'd like to say if... 02-15-2009, 03:24 PM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Another call, this time from Keystone, on...

Another call, this time from Keystone, on Thursday, February 12th. The rep just wanted to be sure Bish's was still contacting me regularly about the state of repairs on our 3585.

Keystone...
Forum: What I'd like to say if... 02-11-2009, 10:22 AM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Patience is a virtue, I guess, until it lapses...

Patience is a virtue, I guess, until it lapses into passiveness. If I'd stepped up my calls to the dealer sooner, the problem wouldn't have dragged on 6+ months. But, that was then, and this is...
Forum: What I'd like to say if... 02-10-2009, 12:48 PM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Today, as promised, Cindy from Bish's called to...

Today, as promised, Cindy from Bish's called to let me know the last awnings had arrived from Carefree. Tomorrow our rig is scheduled to go back into a service bay and have those two awnings...
Forum: What I'd like to say if... 02-04-2009, 11:47 AM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
The light at the end of the tunnel grew...

The light at the end of the tunnel grew considerably brighter today, with calls coming in from everyone at Bish's and at Keystone who promised to call us. Even better, we were given some options...
Forum: What I'd like to say if... 02-03-2009, 08:51 AM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Tuesday, 1:30 MST: Early this morning my...

Tuesday, 1:30 MST:

Early this morning my cell phone began ringing. Bish's! Keystone! Bish's! Keystone! Apologies all around, with proof that our RV is now being well-cared for and the...
Forum: What I'd like to say if... 02-02-2009, 02:55 PM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Unfortunately, our salesman isn't at Bish's now,...

Unfortunately, our salesman isn't at Bish's now, at least he isn't for the winter season. I've asked about him several times and received vague answers. We sure did like him, too, and I believe...
Forum: What I'd like to say if... 02-02-2009, 12:27 PM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Monday, February 2. Since I haven't heard from...

Monday, February 2. Since I haven't heard from Keystone or Bish's as of today, I started in with my calls to both after lunch.

Bish's: "May I speak to the owner, please?" "He has someone with...
Forum: What I'd like to say if... 01-30-2009, 06:16 PM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Racerjoe, as you read, my patience with this...

Racerjoe, as you read, my patience with this whole thing has come to an end. I can understand delays, I can understand service crews being cut to minimal numbers, I can understand that our rig isn't...
Forum: What I'd like to say if... 01-30-2009, 09:33 AM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Sailer, I tried going that route with Keystone,...

Sailer, I tried going that route with Keystone, but no dice, at least not 2 weeks ago. Keystone was going to get Bish's on the stick and get my rig fixed and out of there. However, once again we've...
Forum: What I'd like to say if... 01-29-2009, 10:40 AM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Yea! A fellow Bish's customer! We were, and hope...

Yea! A fellow Bish's customer! We were, and hope to continue to be again, very satisfied Bish's customers. Our buying experience couldn't have been better--great salesman and great follow-up after...
Forum: What I'd like to say if... 01-26-2009, 03:34 PM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Can you imagine the looks on the faces at Bish's...

Can you imagine the looks on the faces at Bish's when I ask them to reverse the winterizing so I can check for leaks, etc., and then to redo the winterizing because we have several winter months left...
Forum: What I'd like to say if... 01-24-2009, 03:44 PM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Gramps, we really wish the weather were warmer so...

Gramps, we really wish the weather were warmer so that not only could we check the rig out in a warm bay, but so we could stay on the lot for at least a day and night and use the fridge, water lines,...
Forum: What I'd like to say if... 01-23-2009, 12:26 PM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Thanks, Bingo, for the reminder to check for...

Thanks, Bingo, for the reminder to check for winterization. If it wasn't done, we're probably already in trouble, because Idaho Falls has had the below 0 temperatures we've had over here in Montana....
Forum: What I'd like to say if... 01-22-2009, 10:42 AM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Bingo, Cathy, & Kerry--I will let you know how...

Bingo, Cathy, & Kerry--I will let you know how this story ends. So far as extending the original 1-year warranty, we had only 2 months left on it, but 2 months are 2 months, and I think asking for a...
Forum: What I'd like to say if... 01-21-2009, 04:29 PM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Icehouse! We've missed you! Finding another...

Icehouse! We've missed you!

Finding another dealer isn't an easy option. The next closest one has a less-than-sterling record for service (makes my story look absolutely wimpy). Even so, that...
Forum: What I'd like to say if... 01-21-2009, 10:29 AM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Yes, Virginia, there IS a Santa Claus . . . or a...

Yes, Virginia, there IS a Santa Claus . . . or a light at the end of this tunnel . . . or whatever applies.

Melissa, another service rep from Bish's, has contacted me several times in the last 2...
Forum: What I'd like to say if... 01-20-2009, 05:18 PM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Ah, yes, the Lemon Law. Somewhere else on the...

Ah, yes, the Lemon Law. Somewhere else on the forum I posted an experience I had with a Houston car dealer and the Lemon Law in 1988. I won the case, so I know with the right amount of grit and...
Forum: What I'd like to say if... 01-20-2009, 01:03 PM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Update as of 1/20: My dealer called today to...

Update as of 1/20: My dealer called today to update me on my awning situation. SHOCK. [:0] My AWNING situation? [:0] I was told two months ago that the awnings had been replaced in October. ...
Forum: What I'd like to say if... 01-19-2009, 05:01 PM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Kerry, at this point we don't even know for sure...

Kerry, at this point we don't even know for sure what finally was fixed and what is still in the same condition as when we brought the rig in in June. One thing we do know is that as of December...
Forum: What I'd like to say if... 01-16-2009, 03:13 PM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Yep, we have considered that, but you're...

Yep, we have considered that, but you're right--not many Keystone/Montana dealers in these parts. The nearest one is in Missoula (Bretz), which is a good 3+ hours away, However, if you've read the...
Forum: What I'd like to say if... 01-16-2009, 09:54 AM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
I do have a paper trail that is nearly an inch...

I do have a paper trail that is nearly an inch thick--date, time, person, what I asked, what I was told. Actually, I have two files, one for the dealership and one for Keystone. The Keystone one...
Forum: What I'd like to say if... 01-15-2009, 02:29 PM
Replies: 67
Views: 5,727
Posted By Wayne and Carolyn Mathews
Help return my Montana . . . PLEASE!

Hey, Keystone--I want my Montana back! It's been at the Montana dealership for 6 months (since July 24th, 2008) for relatively minor warranty work. I miss it. It misses me. It's supposed to go...
Showing results 1 to 24 of 24

 
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