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GO ARMY
07-31-2018, 05:14 PM
Hello everyone i have a newbie question and need assistance I have tire issues that came with my2017 Montana 3921 fb has a massive thread wear on the inner side close to the chassis the on both tires (rear) the wear was so bad the metal wires are showing, I notice the wear on the last leg of my trip I was blessed that I made it all the way to the camp grounds without blow outs and yes they are SAILUN S637 been traveling all year put in about 6500 miles on that tire. The info that all you guys posted was great to a newbie like myself couple of guys told me in the camp ground that I might have a camber Ng problem because of the wear and might be an axle problem from the factory since it was brand new not even a year old. I always do the right thing during travel by stoping every 2 hrs not overloading the trailer and a balance load (learned from the military) specially when the weather is hot I tend to stop more and check tire pressure. I went to the nearest camping world for advise but no help at all they told me that call keystone and tire manufacturer or drive the trailer in their location no help at all I told him that the tire were shot and I live in the trailer. Any help/ advise is greatly appreciated I apologized for using this tread for my issue. Thanks in advance this is a great forum/group for all newbies .

phillyg
07-31-2018, 05:22 PM
I doubt you'll be able to get your dealer or Keystone to step up to examine the axle without you taking the rig in. If your insurance includes trip interruption perhaps you can be covered for some days out of the RV.

Bad Moon
07-31-2018, 07:53 PM
Inside edge wear is indicative of one of two things; too much negative camber, or a toe-out condition. i would get it to a shop that specializes in Travel trailer axle alignment. be prepared to spend some $$. Keystone does not seem to bother aligning the axles (or even checking them). We wore out both right-side tires on ours in about 6,000 miles.

Montana Man
07-31-2018, 10:01 PM
We had a tire wear the same way. I took it to a commercial truck alignment shop and they bent it back to specs. They do this everyday for about $100.

Dave W
08-01-2018, 05:41 AM
We had a tire wear the same way. I took it to a commercial truck alignment shop and they bent it back to specs. They do this everyday for about $100.


... also have them look at spindles, Both sides being bent is doubtful. Also, look at the bearings and whether they are adjusted to spec or, worse, failing.

mazboy
08-01-2018, 05:55 AM
hard to read a one paragraph problem but the bottom line is get it in for an alignment.


and, i don't know who told you to stop every 2 hours and check the air pressure but that is just not necessary.

Bill.vannuys
08-01-2018, 09:13 PM
Go Army,

Welcome to the Forum.

I have had the problem on my rear Axle with the both tires wearing on the inside 2" only with the passenger side rear tire wearing worse than the driver side. I took it to a Trailer Shop that deals with nothing but all kinds of Trailers (not RVs!) for my annual Bearing repack and brake check. They are experts; the former Army mechanic (currently the trailer shop supervisor) brought me back to show me I had a bent rear axle.

My tire wear is not nearly as bad as yours sounds. My options were to replace the axle or have it bent back in line by a recommended shop that does that sort of work (or buy lots of tires:)). Instead, I have chosen to take a trip to Goshen in September and have the Independent suspension installed with Disk brakes. Then I will replace both rear tires.
I currently have over 20K on the tires so I did get some use. They have adequate tread for the final trip. The 2 front axle tires are still in great condition with even wear (7-8mm remaining). I really like my Sailuns.

My personal experience has been I get better results with RV Brake and suspension issues from a trailer specific shop instead of an RV shop.

I'm retired Army also. Hope to meet you in the future!

Wally Dad
08-09-2018, 01:13 PM
I will join the others in having this issue. But I'm including pictures!!! We have close to 7,500 miles on the trailer since Jan (we live in ours). When I pointed this tire wear out to the dealer recently, the service rep said "have you watched the tires while you back up and manuever into a site? That's the reason for the wear." I have since Googled this forum and I think it makes sense that the axel is not aligned correctly. I am also including my CAT Scale results to be sure it's not due to overloading. Like the previous posts, this tire wear is only on the rear axel tires.

http://farm2.staticflickr.com/1813/29014024457_a4f3d988ca_b.jpghttp://farm2.staticflickr.com/1818/29014024897_659dfde69b_b.jpg

Finally, here are the numbers for the weigh-ins:

Trailer GVWR 16,825 lbs (axels are 7,000 lbs x 2)
Truck Alone
Steer Axel: 5320
Drive Axel: 4420
Total: 9740

With Trailer (two weigh-ins several months apart)
Steer Axel 5360 5360
Drive Axel 7900 8040
Trailer 12320 12580
Total 25580 25980

Tongue 3480 3620 (both about 20%)
GVW 15800 16200 (trailer wt. + tongue wt.)

Do I need to have the axel aligned and replace the tires? Please feel free to correct my math or provide any advice you may have:bow:

BuilderBob
08-09-2018, 03:31 PM
I em not an expert on wheel alignment but I had wear like that on a SOB before and it was a bent axle the tire wear is the same on both tires looking at your pic's. You should talk to a shop that does trailer alignments for there advice. Have you checked all the bolts , Bushings and springs to make sure all is good?

phillyg
08-09-2018, 04:01 PM
The service rep is lying to you, but you already knew that, didn't you? The axle needs to be adjusted.as stated by other responders.

Rondo
08-09-2018, 04:40 PM
I just had my axles aligned two months ago and I can recommend a great shop here in Omaha but that is a little to far for most of you to drive for this type of repair. If you Google "Big Rig trailer alignment shops" in your area you should come up with a shop that can do your work OR you can ask your dealer if they know of any. I did this and the service manager at my dealership was happy to help me out. He even told me it MIGHT fall under the extended warranty(but it did not unfortunately.) While talking to the service tech at the wheel alignment shop, he told me he sees a lot of this with fivers. He said he's seen a lot that were brand new and just out of the factory with wheel alignment problems. This could be a factory problem by not getting an alignment done before it leaves the line OR it could be a problem produced by the transporters that bring the rigs to the dealership. They may be bouncing off curbs and hitting a lot of deep potholes to cause this misalignment. After going on the factory tours for quite a few years at the Fall Rally I can not see the factory taking the time to align the axles/tires before they leave the floor. This would definitely slow down the process and when they are pumping out 15-25 units off that line a day there is no way to do an alignment before rolling out the door. I guess it will just be left up to the owner and the dealer to have the unit aligned if that is a case and I don't see that happening either because of the cost.

Wally Dad
08-09-2018, 04:58 PM
Thank you all. I will see if I can find a truck shop nearby that will check the axel. I know that I can get new tires at Big-O which is just 45 minutes from where I am (Chickasha, OK) I have recently had the dealer check and repack the wheel bearings. I have looked at the suspension and don't see anything out of place. Although I will complain that most of the zerks won't take grease!

hickory
08-10-2018, 05:35 AM
We had one tire wear on the outer edge while the others showed no wear at all with about 6,000 miles on them. I called Dexter and while admitting no fault, they sent me a new axle, seals and wet bolts, no charge. this, after sending several pictures per their instructions. After changing the axle and returning it to Dexter, they found pos. camber on that one spindle. They attribute that to maybe hitting a pothole (where would I find one of those)?, or hitting a curb (I don't think so). Anyway, I was very pleased with the customer service at Dexter!

Lee & Ruth
08-15-2018, 01:52 PM
Take it to a trailer alignment place. A friend that has a lot of experience with RVs said they come from the factory with no alignment so if previous owners didn’t get it aligned, they may explain a lot.
Good luck hope it’s a quick and inexpensive fix.

Lee & Ruth
08-15-2018, 01:56 PM
Just saw you’re a fellow Oklahoman! I’m from Custer county and the hubby is from Duncan.
Welcome!

McRod
08-15-2018, 02:20 PM
Ive been through this issue before. Cause was both overweight and potholes. Resulted in bending axles, broken springs, and excessive inside wear to tires. Upgraded to 8k axles, springs, and discs brakes. Put about 25k on suspension since and tires still look new.

Fred S.
08-15-2018, 02:21 PM
My question is would not "Correct Track" fix some of these tire problems

Ddubya
08-15-2018, 02:41 PM
We had one tire wear on the outer edge while the others showed no wear at all with about 6,000 miles on them. I called Dexter and while admitting no fault, they sent me a new axle, seals and wet bolts, no charge. this, after sending several pictures per their instructions. After changing the axle and returning it to Dexter, they found pos. camber on that one spindle. They attribute that to maybe hitting a pothole (where would I find one of those)?, or hitting a curb (I don't think so). Anyway, I was very pleased with the customer service at Dexter!

I had tire wear on the outside of the front passenger tire and Dexter sent me two new axles with u-bolts and seals. I only replaced the front axle and will take my first trip tomorrow. I contacted a spring and axle company in Ft Worth and they want $275.00 per axle to align.

skypilot
08-15-2018, 03:15 PM
Take it to an alignment shop but make sure you have new tires on first -- as the old saying goes -- been there, done that, except in my case I wanted to put the tires on after the alignment -- shop told me that, while they could align it, the specs would be off enough because of the wear that they wouldn't swear by it.



As for the not taking grease - I'm assuming you mean the wet bolts. You really need to take the weight off the wheels for them to take the grease easily.

simonsrf
08-15-2018, 03:39 PM
Our Montana came with underweight axles. I replaced the 2 axles from 5200 to 6000 without having to change the hubs unless I went to the 7000lb.. I also put in a wetbolt kit, larger springs, and the cost was about $1200 including labor.

ingalmi
08-15-2018, 03:45 PM
Hello everyone i have a newbie question and need assistance I have tire issues that came with my2017 Montana 3921 fb has a massive thread wear on the inner side close to the chassis the on both tires (rear) the wear was so bad the metal wires are showing, I notice the wear on the last leg of my trip I was blessed that I made it all the way to the camp grounds without blow outs and yes they are SAILUN S637 been traveling all year put in about 6500 miles on that tire. The info that all you guys posted was great to a newbie like myself couple of guys told me in the camp ground that I might have a camber Ng problem because of the wear and might be an axle problem from the factory since it was brand new not even a year old. I always do the right thing during travel by stoping every 2 hrs not overloading the trailer and a balance load (learned from the military) specially when the weather is hot I tend to stop more and check tire pressure. I went to the nearest camping world for advise but no help at all they told me that call keystone and tire manufacturer or drive the trailer in their location no help at all I told him that the tire were shot and I live in the trailer. Any help/ advise is greatly appreciated I apologized for using this tread for my issue. Thanks in advance this is a great forum/group for all newbies .
So here is an easy check to see if you have a bent axle, go to the hardware store and buy an 8’ piece of angle (aluminum). Place the angle lengthways across the rear and front tires on each side. The angle should touch across both tires if not the tire where it doesn’t touch equally is the problem and would indicate a possible axle or beam issue meaning it lost it’s preinstalled “bend” which would cause both sides rear to wear on the inside. Good luck!

Hblick48
08-15-2018, 04:41 PM
When we got our rig 2 years ago, I replaced the tires. The old ones looked good but the sidewalks were cracking.

Put a couple thousand miles on them and then left for an 8,500 trip. About 7,000 miles in I noticed that all 4 tires were very worn on the inside. So much so that I stopped at Les Schwab in Toolee, Utah to have them flip all 4 tires so the worn edge was on the outside. They were nice enough to let us boondock under their carport for the night.

When we got home I got into it. First, the rig came with 6,000 pound axles but the springs were rated 2,500 pounds. I swapped out the springs to 3,000 pound rating.

You can check out alignment with an 8 foot straight edge. Place it horizontally along the center of the tires. The sides of both tires should be touching the straight edge at all 4 spots. If not, axles are bent. My left side was fine, but both tires on the right side were off. If you Google "straighten trailer axle" you'll find videos of guys using a chain and hydraulic bottle jacks to straighten bent axles. I spent $32 for a 30 ton bottle jack at Harbor Freight. Followed the videos and aligned myself. You can check vertical alignment using a level, they should all be slightly "bubble out".

Leaving on another cross country trip next month. Put on new tires and am going to keep an eye on tire wear using a tire depth gauge.

laverdur
08-15-2018, 04:56 PM
Excessive wear on the inside of the tire can occur if the wheel is overloaded. When packed for a trip, go to the scale and weigh each wheel, one at a time to make sure they are not so heavy that they are causing the axle tube to bend under the load.

vipermanden
08-15-2018, 05:12 PM
Go Army, My wife's dad was a Surgeon Colonel in the Army! We had the exact same problem on our 2017 3820FK. it appeared out of no where on our last leg of a long trip. I took it to a truck tire place, and right away he saw that those yellow octagon plates on the very front and very rear of your leaf springs: one had bent the side plates holding it in position, and it had rotated, which makes the axles not parallel to each other. He says that the bolts were not tight, so someone did not torque them to the 75 foot lbs. they should have been torqued to. He rotated it back to the correct position, and measured the distance between axles, and bent the side plates holding it in position back to normal, and now every RV park I get to, I check that all 4 of those yellow octagon plates are in the same position. Now I have had even wear on the tires since. So check your yellow plates, If one has rotated, then that is your problem. Go Army!! :-)

whutfles
08-15-2018, 05:35 PM
I understand what you're saying that pumping out 25 RV's per day and not aligning the axles keeps the cost down. But continuing to fail is not a recepie for success. Continued improvement is. It doesn't matter how many RV's they flood the market with. Enough of this negative publicity will have it's affect on their longterm success. It's common sense that miss-aligned axles are going to produce abnormal tire wear and maybe even contribute to accidents. If they are not going to certify that the axles are running true, then that should be part of the dealer prep. If the dealer is not going to do it then the operating instructions should include a warning to the owner that the axles need to be aligned prior to use. And if the trailer is going to be towed across country for delivery, it should be done at the factory.

Some manufacturer is going to figure out a way to incorporate an alignment pit in the assembly line and he is probably going to be able to do it cheaper than we pay to get it done. And when he does, he will probably improve some of his other assembly processes and you'll see less issues with the RV he produces.

After numerous tire issues I aligned my axles when my RV was 4 yrs old. 4 years later I aligned them again - yesterday. They needed slight bending the 2nd time but they said it was minimal. My tire wear was good. And I have hit my share of bumps, and pot holes since my last alignment. So It's on my schedule to align every 4 years which is about every 10,000 miles.

That's my 2 cents.

dieselguy
08-15-2018, 09:24 PM
Fred S … Correct Track will not address toe or camber issues … CT only adjusts alignment of one axle to another and together to the frame. Incorrect camber or toe has to be fixed by an alignment shop or replace the axle which has no guarantees it is per spec.
HBLICK48 … placing an angle horizontally across the center of both tires should not show continuous contact as in that case you'd have no toe in which an axle in correct alignment has. Without say @1/8" of toe-in … a trailer will tend to follow any crown of the road. Camber for the street side vs. the curbside is slightly different … I'd guess that would be a bit hard to determine with a bubble level. I understand it worked for you, but I'm just pointing things out for others.
Last but not least … if you've ever traveled behind an RV delivery driver (if you can keep up) you'll see that alignment before it leaves the factory would in many cases be futile. Most have two speeds … stop and wide open … most make any turn they feel like curb or storm drain be damned.

PeteandJoan
08-15-2018, 11:03 PM
About 8-10 yrs ago a friend bought a new Montana and was crawling around under it just inspecting things and he discovered the factory had installed the axles upside down! The tires were already starting to wear. He called service mgr at dealer where he bought it and explained it to him.....serv. mgr. said that it was installed properly....NOT!. Friend called Dexter(?) and told the lady that answered the phone the problem and she laughed and called the svr. mgr an idiot with the wrong job. She sent two new axles and dealer paid for 4 new tires. Lots of weird things happen in the RV industry.

Dave W
08-16-2018, 05:10 AM
U-bolts!! Check them for proper torquing. Ours were virtually finger tight, probably less then 10 pounds clamping force vs spec of 60 for1/2" (90# on 9/16") u-bolts. The spring center bolt is supposed to ensure that the axles stay in the proper location, but....

ingalmi
08-16-2018, 06:11 AM
But the idea is to eliminate toe-out which is the main reason for inside tire wear is more than likely caused by a bent axle end or the beam itself. The angle across the tires will help determine that. Agree that CT helps put the axles parallel with each other and agree with slight toe-in but toe-out is the tire wear enemy.

Okie-Dokie
08-16-2018, 08:52 AM
Traveled WA to TX with 5th watching tires closely. Came up with leaky seal on front rt tire and had the seal replaced by mobile repair. Passing thru FL noticed abnormal wear on inside of that tire and possible abnormal wear on opposite tire. Had axle alignment checked and within specs. No change in weight or distribution of load. Had bearings rechecked by mobile unit in SC and found okay but that wheel was not torqued down the same as the others. Had tires rotated, retorqued and have had no further abnormal wear on that location. Don't claim to understand it.

LDforman
08-17-2018, 05:47 PM
We just had this happen to us in Omaha. Leach's RV recommended a shop they use as it would have been sent out to them anyway.
Truck/Trailer shop foreman explained everything to us and was very upfront about it.
They come from the factory this way. This place does 2 to 3 a week for this. It normally happens at 6,000 to 8,000 miles on the trailer. We had both axles bent and replaced 1 tire. Foreman said that when they have ordered new axles they were worse than the ones on the trailer.
Keystone said it was no longer under warranty. No surpize there, that is always their answer. Extended warranty would not cover either.

scottz
08-19-2018, 09:20 PM
Same here. I have about 10k on my unit and noticed abnormal wear on the rear axle tires. I took it to a shop in SLC that I have previously used for trailers; they do alignments on all kinds of rigs. They checked mine and adjusted (bent) the rear axle which was way off. The front axle was ok. Total cost: $68. I rotated the tires (not bad enough to replace) and will keep an eye on it.

This is not just a Montana or Keystone problem. My last trailer (SOB) had an axle replaced, was aligned two or three times and eventually had the springs upgraded to heavier ones.

GO ARMY
10-05-2018, 05:38 PM
Current update dexter sent me two upgraded new complete axle wheel hubs and spring really nice of them to do that.
I appreciate all the great advice that you all provided

mazboy
10-05-2018, 07:06 PM
you first sentence means you need to get to a place that can do an alignment on rvs.


good luck

Bad Moon
10-06-2018, 05:41 PM
Current update dexter sent me two upgraded new complete axle wheel hubs and spring really nice of them to do that.
I appreciate all the great advice that you all provided

How did you get them to do THAT?

davespickard
10-22-2019, 09:29 AM
I own a 2018 Montana 331RL with approximately 3500 miles on it. Drivers side tire replaced a couple of months ago with steel belts showing inside of rear axle camp side (passenger side). Now drivers side rear axle showing the same after about 250 miles.

I have also noticed excessive wear on the outside of the front axle tire on the passengers side.

Camping world checked rear axle and said it was in spec. CW diagnosed as a tire defect on the first tire. I have the camper back in at CW now to see what is happening.

This is the 3rd Keystone RV i have owned, the first Outback was great, second I gave up on after 24 months because of the wall issue on a High Country 353RL after Keystone refused to acknowledge it was their issue; camper stayed in the shop as much as it was in storage. Traded it in at 24 months on my High Country 331RL and now this issue (it has been it the shop a lot for other issues). Love the camper, hate the quality issues.

Trailer Trash
10-22-2019, 09:45 AM
All the comments in this thread are excellent. We had the same problem on our 2018 High Country 331RE after bout 6,000 miles. Replaced the tires with Carlisle's 14 ply and had the dealer check them. No problems since but from my experience I recommend having the original tires replaced by heavier duty tires and then monitor closely. Cheers

beeje
10-22-2019, 05:29 PM
I own a 2018 Montana 331RL with approximately 3500 miles on it. Drivers side tire replaced a couple of months ago with steel belts showing inside of rear axle camp side (passenger side). Now drivers side rear axle showing the same after about 250 miles.

I have also noticed excessive wear on the outside of the front axle tire on the passengers side.

Camping world checked rear axle and said it was in spec. CW diagnosed as a tire defect on the first tire. I have the camper back in at CW now to see what is happening.

This is the 3rd Keystone RV i have owned, the first Outback was great, second I gave up on after 24 months because of the wall issue on a High Country 353RL after Keystone refused to acknowledge it was their issue; camper stayed in the shop as much as it was in storage. Traded it in at 24 months on my High Country 331RL and now this issue (it has been it the shop a lot for other issues). Love the camper, hate the quality issues.

#1-Trust me when I tell you that NO dealer has the equipment to check/correct a trailers axle alignment. They just do not do that. NO trailers axles are aligned from the factory and its hit or miss weather you will have issues or not.

#2-With that being said, get your trailer to a place that works on big rigs, like dump trucks 18 wheelers etc.. They will have the right equipment to bend the axles back into alignment.

#3 NEVER have Camping World repair anything on your camper... (even if you bought it there) They have a horrible reputation throughout the US

mazboy
10-22-2019, 06:57 PM
alignment. keep it simple.

Daryles
10-22-2019, 07:29 PM
Good article
Axle alignment
https://www.centrevilletrailer.com/how-tos/trailer-axle-alignment-trailer-tire-wear/

Fish
01-03-2020, 06:48 PM
Very interesting thread for me since I found a right rear wore down almost to the cord on the inside edge, in tampa on my way to our florida lot. It had been reading about 8 degrees hotter than the others according to tpms. Had to limp to a tire shop, then they put a 10 ply on instead of a 12 ply, I gave up and told them to put the spare tire on the fancy wheel and put their under rated tire on my spare wheel and left.

I've only put about 150 miles on the spare and it looks ok so far.

Only put around 15000 miles total on the fifth wheel since we bought it. 1100 of it was this week's trip to florida.

whutfles
01-03-2020, 07:34 PM
Take it to a place that can align and work on trucks. Have them check your bushings in your shackles and springs. If they are bad, have them replace them and have them align your axles.

Hblick48
01-03-2020, 10:27 PM
When we got our rig 2 years ago, I replaced the tires. The old ones looked good but the sidewalks were cracking.

Put a couple thousand miles on them and then left for an 8,500 trip. About 7,000 miles in I noticed that all 4 tires were very worn on the inside. So much so that I stopped at Les Schwab in Toolee, Utah to have them flip all 4 tires so the worn edge was on the outside. They were nice enough to let us boondock under their carport for the night.

When we got home I got into it. First, the rig came with 6,000 pound axles but the springs were rated 2,500 pounds. I swapped out the springs to 3,000 pound rating.

You can check out alignment with an 8 foot straight edge. Place it horizontally along the center of the tires. The sides of both tires should be touching the straight edge at all 4 spots. If not, axles are bent. My left side was fine, but both tires on the right side were off. If you Google "straighten trailer axle" you'll find videos of guys using a chain and hydraulic bottle jacks to straighten bent axles. I spent $32 for a 30 ton bottle jack at Harbor Freight. Followed the videos and aligned myself. You can check vertical alignment using a level, they should all be slightly "bubble out".

Leaving on another cross country trip next month. Put on new tires and am going to keep an eye on tire wear using a tire depth gauge.

UPDATE 1/3/2020: I have put over 12,000 miles on rig since spring upgrade and hillbilly alignment. Tires look almost new...no unusual wear patterns. Problem solved!

MidMOTraveler
01-04-2020, 05:37 AM
If your going to continue to pull 6500 miles a year bite the bullet and go with MorRyde independent suspension and disc brakes.
Several have gone that route and love it.

Fish
01-07-2020, 04:08 PM
Very interesting thread for me since I found a right rear wore down almost to the cord on the inside edge, in tampa on my way to our florida lot. It had been reading about 8 degrees hotter than the others according to tpms. Had to limp to a tire shop, then they put a 10 ply on instead of a 12 ply, I gave up and told them to put the spare tire on the fancy wheel and put their under rated tire on my spare wheel and left.

I've only put about 150 miles on the spare and it looks ok so far.

Only put around 15000 miles total on the fifth wheel since we bought it. 1100 of it was this week's trip to florida.
That should have read that I've only pulled this trailer 1500 miles, not 15000.

Fish
01-08-2020, 09:02 AM
Checked axles with a 6 ft straightedge and a level. Bad tire is way out both up and down and side to side with the other tire on that side.

The other side checks good.

Hblick48
01-08-2020, 09:42 AM
Time for an alignment.

Dave W
01-08-2020, 10:03 AM
Checked axles with a 6 ft straightedge and a level. Bad tire is way out both up and down and side to side with the other tire on that side.
The other side checks good.

That is a heavy trailer if loaded to capacity of 16,600 pounds. Makes me wonder what axles were supplied under it. 7K, 3" diameter tubing are supposed to be normal OEM but may be too light duty

phillyg
01-08-2020, 11:18 AM
Checked axles with a 6 ft straightedge and a level. Bad tire is way out both up and down and side to side with the other tire on that side.

The other side checks good.

Assuming the axles are adequate, sounds like the spindle is bent on that side. A truck spring shop might be able to fix.

Carl n Susan
01-08-2020, 11:20 AM
Checked axles with a 6 ft straightedge and a level. Bad tire is way out both up and down and side to side with the other tire on that side.

The other side checks good.
This sure sounds like the classic bent stub axle symptom. Likely due to hitting a curb, pothole, or other obstacle. Not an axle that has lost its camber.

Fish
01-20-2020, 09:39 AM
My dealer gave me the phone number of the dexter warranty dept. I called and they emailed me a warranty form which I filled out this morning. Warranty guy said they don't bend axles, it will be a replacement.

I think they're going to replace the axle and the tire.

Bad Moon
01-20-2020, 10:20 AM
With the poor condition of the interstate highways, it’s a miracle our trailers can hold an alignment. I thought I-5 in California was bad, until I drove I-40 thru AZ and NM last week.

beeje
01-20-2020, 04:08 PM
My dealer gave me the phone number of the dexter warranty dept. I called and they emailed me a warranty form which I filled out this morning. Warranty guy said they don't bend axles, it will be a replacement.

I think they're going to replace the axle and the tire.

That's all well and good, however if the alignment is not at least checked you may have continued issues. Simply replacing an axle may not correct the issue.

Bad Moon
01-21-2020, 08:57 AM
I was talking to a trailer maintenance guy the other day, complaining about the deplorable condition of the highways, and he said the highways leading out of Goshen (or is it Elkheart, whatever) Indiana are the worst in the nation. These trailers arrive at the dealers most likely out of alignment, and most dealers don’t have alignment facilities to even check alignment, let alone fix alignment. I agree with the statement above that the axles provided are the bare minimum required, with little or no reserve capacity. Potholes and low-speed (I.e. parking lot) contact with a curb should not be knocking these out of alignment. My last alignment cost me $200 per wheel (the only shop around who would do the job, and priced accordingly). I am extremely careful about contacting curbs, but sometimes it’s unavoidable.

Fish
02-07-2020, 08:17 AM
My dealer gave me the phone number of the dexter warranty dept. I called and they emailed me a warranty form which I filled out this morning. Warranty guy said they don't bend axles, it will be a replacement.

I think they're going to replace the axle and the tire.

No tire. They said they can't account for poor driving or lack of maintenance but as a "goodwill gesture" they're shipping a complete axle free of charge. I have to pay for installation which will be under $300.

I have no way of proving I didn't run over anything, and since I checked the bearings myself I have no proof of maintenance.

Florida Spring and Axle in ft. Myers is doing the changeover on March 2 on our way home.
The guy at the axle shop kind of chuckled at their warranty decision, I take it he's heard this story before. He said he didn't think I could have bent the axle on the interstate and in only 1300 or so miles.

Last2Die
02-07-2020, 10:14 AM
Nice !! I actually had to find a shop to bend the axels to put them into alignment. I also had to get 4 new tires, and redo the bearings since the factory did such a poor job during installation. Even with the local CW Service Manager stating for my axels to be that far out of alignment I would need to be driving 80 mph in reverse (since the rear axels were further out of alignment then the front) and hit a curb. Keystone basically told me to go pound sand. Wont respond to me or to Trailer Life Magazine, who took on my situation in an attempt to help. first and last Keystone product, just leaves a bad taste in your mouth im sure my situation is not common. about 1700.00 later the axles are perfect and new tires, gotta love my brand newish fixer upper (I did buy it new) fun times !!