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View Full Version : Good Sam Roadside Assistance Autorenewal Issue


CORattler
09-19-2017, 06:30 PM
Today I received a letter signed by Marcus Lemonis.
It said that I had requested when I first enrolled that they charge my annual dues (I don't remember doing that).
He said they would auto renew my membership unless I called to cancel the renewal. After I logged into my account, I discovered that there was no option to cancel on their web page .
I called and spoke to a customer care specialist and requested no auto renewal. She said she noted my request in my record. When I asked for a confirmation email of my request and her cancellation action, I was told that she could not do that. They were not setup to provide me with an email (customer care?) :facepalm:.
I told her that was unacceptable and I requested that she forward my request for a confirmation email to her supervisor :angry:.
I like to review the performance of and my satisfaction with any service I subscribe to. I do not like default opt-in business practices.
BTW, I was not unhappy with Good Sam up until today.
I am posting this as an awareness issue for others here that may receive the same letter.

DQDick
09-19-2017, 10:55 PM
Just another reason, for me, to not do business with them whenever possible.

Good Life
09-20-2017, 08:54 PM
Why is it when you have something negative to say that is a fact either about a Keystone Product or Marcus Lemonis ceo of crapers world it gets deleted??????

CORattler
09-23-2017, 08:53 AM
Why is it when you have something negative to say that is a fact either about a Keystone Product or Marcus Lemonis ceo of crapers world it gets deleted??????
That's interesting. I had assumed that the poster had deleted them.

Carl n Susan
09-23-2017, 06:06 PM
Good Life's question was posted in three different topic. It was answered Here. (http://www.montanaowners.com/forums/showpost.php?p=1074665&postcount=16)