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c214dick
06-24-2016, 05:20 AM
I was very excited about the purchase of Goodyear 614s for our Montana. Brought it to the Goodyear dealer and was ready to go to breakfast.
I was also excited two months ago when I put new Michelins on my truck, until....
My 2003 Dodge always draws attention because of it's condition and color combo. Not being any different I had a group of Goodyear techs admiring my truck.
It seems my new Michelins are not LT but P for passenger. I have a call into the Sears service center and am waiting for a call back.
Unfortunately,according to my receipt, the tires ordered were P while those taken off were LT and I'm the one who ordered the tires.
I hope Sears will accept part of the responsibility for not pointing out the error.
If not......I'm in deep trouble.

kdeiss
06-24-2016, 06:22 AM
Also keep in mind LT tires come in a choice of load ranges you should be running load Range E

chris199
06-24-2016, 06:58 AM
quote:Originally posted by kdeiss

Also keep in mind LT tires come in a choice of load ranges you should be running load Range E


X2.....

DQDick
06-24-2016, 07:15 AM
It's a shame so many retailers are just interested in a sale and either don't know enough or don't care enough to make the right sale.

1retired06
06-24-2016, 07:57 AM
If E Range tires, I would think you are ok re weight ratings

WeBeFulltime
06-24-2016, 08:01 AM
Do you mean they actually installed "P" tires on a 1 ton truck?!

c214dick
06-24-2016, 09:35 AM
Yes David they did. I ordered on line through Sears for them to install which they did. The E rating for a light truck is 10ply and about 2900# @ 80psi. For a passenger car the max psi is 44.
Just talked to service mgr at Sears and of course they're not to blame, according to him. His recommendation is that I call Michelin, explain what happened and see if they will ship the correct tire to Sears.

bncinwv
06-24-2016, 09:43 AM
If the load range on the installed tires is lower than what the truck specifies on the door sticker, then the tire dealer (Sears) is definitely in the wrong installing the tires. I would not contact Michelin, I would explain to the service manager that they are liable and it is in their best interest to make sure the installed tires meet the specifications of the truck. Insist that the liability falls on them for installing an under-specification tire and if necessary take it to the store manager and politely explain the legalities involved, and I would say that their tune will quickly change. If it was me, I would even go so far as to go above the store manager to the regional manager if need be.
Bingo

mlh
06-24-2016, 09:48 AM
Oh that is strange Sears isn't to blame. They put em on and they aren't to blame. If they aren't to blame please tell me who is.
Lynwood
I just noticed you ordered them. But they still should have not put them on a 1 ton truck without at least letting you know.

DQDick
06-24-2016, 10:45 AM
I would have a talk with your states consumer protection folks.

c214dick
06-24-2016, 10:57 AM
Talked to a great rep at Michelin. Tomorrow I have an appt at Sears where they will inspect the tires and report back to Michelin while I'm there. Sounds like Michelin is treating this as a warranty, mis-application of the product. Of course the service mgr does not admit to being there when the mechanic picked and installed the tires.
Michelin agrees that regardless the tires never should have been installed.

Mike117
06-24-2016, 11:42 AM
They probably should have verified with you that this was the tire you wanted installed but they probably figured you ordered them and this is what the customer wanted. The installer probably just installed what the customer wanted, so not sure they are to blame. Glad it is getting fixed for you.

c214dick
06-24-2016, 12:06 PM
According to Goodyear where I just purchased my G 614s and the Michelin rep, they never should have been installed regardless of blame. Will find out tomorrow and post results. Either way I need the tires off the truck.

TLightning
06-25-2016, 09:38 AM
Sounds like Sears has a number of people working in a fog. All Sears people involved should have seen "P" and "dual wheel vehicle" and known something was amiss.

JABURKHOLDER
06-25-2016, 12:13 PM
I used to manage a Super Shops years back. It was a speed shop that also did custom tire and wheel installations. I would have customers come in all the time requesting the wrong tire for the wrong rim for the wrong car/truck. They wanted the "kool/bling" look. In that business it's really easy to figure out the "right" combo for the vehicle, all the material was at my finger tips. I would tell the customer what you want is wrong for your vehicle but if you insist that is what you want I will sell it to you but good luck getting it installed because I won't do it.
Not sure where I heard this...
"you can never be wrong doing the right thing"

mlh
06-25-2016, 02:46 PM
What's important is this problem was caught before really bad things happened. It really doesn't matter why it happened the only important thing at this point is fixing the problem.
Lynwood

c214dick
06-25-2016, 03:08 PM
I agree with you MLH. We were truly blessed that we did not have any blow outs. Considering we just came back from Colorado and thinking I had the correct tires, I was running 80psi instead of the 44 for a passenger car.
As of today, Sears inspected and measured the tread depth and called Michelin with the info. Mileage since the tires were purchased is just under 4000 and the tread depth is very close to a new tire. The rep that we talked to earlier was not available and Michelin's weekend crew left a bad taste in both our mouths. After several unsuccessful attempts to reach Michelin, Sears finally got through. I was there and saw the frustration on the part of the service mgr giving info to the Michelin rep on the other side of the moon.
Bottom line Michelin only offered about 67% on a trade for the correct tire. Both the service mgr and I agreed to reject it and will try again on Monday with our original rep.
As mentioned earlier, the important thing is there were no mishaps. Regardless of fault I will pay whatever is necessary to put the right tire on the truck and fight later. Camping season is too short as is life. Thx to all for listening. The more I vent, the better I feel. After all, it's only money.
One more thing, my truck is a single not a dually.

mlh
06-25-2016, 03:25 PM
You are right. It's only money. I've said that a thousand times.
Lynwood

chris199
06-26-2016, 02:23 AM
Agreed. Too much "who is to blame" in our culture. A mistake was made by ordering the wrong tire. A mistake was made by putting the wrong tires on the truck. Important thing is to get it right. I've made plenty of mistakes that cost me money.

Getting into RVing again with the empty nest....a 2011 Tundra and a 19' TT....following year a 32'tt and traded for a big 8 Tundra...then 1 yr later a 2013 GMC3500....then last year the Monty. I even put new tires on one of the Tundras and the 2nd TT before trading(nice of me dont ya think)? My mistake was not going big to start...but I prefer to call it learning...by experience.

I suspect more research will be done before ordering new tires next time. I suspect every tech (or at least every mgr putting work orders together for the techs) at that Sears now has gotten the word to confirm tires to the vehicle...even if the customer ordered them. Learning all around....

I wish I would stop making mistakes that cost me money....but I suspect that will continue.

mazboy
06-26-2016, 02:35 AM
i'd still go to the store manager and then to the regional manager of sears.

remember these guys who install tires todays make a cool $8-10 an hour...they are mind dead, just look at the cashiers at big box stores, they are mind dead too.

waynemoore
06-26-2016, 05:31 AM
Well here's my 2 cents. The customer ordered the wrong tire for the aplcation. He is a customer and not a tire expert. The service manager holds himself out as the expert that the customer relies on. It is the service managers responsibity to make sure any part installed on the customers vehicle is in fact the proper part. Be it tires, brakes or a fan belt. This in not about just the wrong tires it's about doing the job as a professional and taking responsibility when you mess up. JMHO

Art-n-Marge
06-26-2016, 12:18 PM
I thought that a service person was responsible for installing of safe configurations. Aren't they responsible NOT to install something where it does NOT belong, like a P tire on an LT application. The only time they should be allowed to do this, if the customer specifically overrides the safety application, then the busines should get in writing that the customer is knowingly accepting an unsafe configurarion.

I haven't heard from tire guy LonnieB in a long time but I have a feeling he'd support that the tire dealier did something wrong, allowing the misapplication. Note, not all Load Range E's are created equal. I had a Michelin dealer almost sell me a lesser cost load range Michelin tire. They were both Load Range E, but the stamped numbers on the sidewall showed the cheaper tire did NOT have the higher load range for the more expensive tire I ended up buying. Fortunately, I caught it and the dealer mentioned,"oops, glad you caught that". It was a busy shop and I have a feeling the tire tech would have caught it, but I'm sure me catching it meant the dealer noticed that I as a knowing customer who cared what they bought regardless of the price.

c214dick, I hope you get the dealer to cover this with only a price difference you might have to cover for the proper tires, but everything else should be the tire dealer's dime.

c214dick
07-02-2016, 01:40 AM
Here's an update to my tire problem. As of yesterday new Michelin Defenders were installed on my truck. Thanks to Michelin for stepping up to the plate and doing a goodwill warranty of a 40% discount. Now the real battle begins with Sears for additional reimbursement.
I'm not looking for a total reimbursement. I am willing to pay the difference in cost between to different tires

pkbridges77
07-02-2016, 03:30 AM
Glad to hear Michelin was willing to help.

c214dick
07-02-2016, 07:25 AM
They were very professional and wiling to help. My situation is considered a "mis application" which is not covered under warranty. However, whether I ordered the wrong tire or the wrong one was shipped is not the issue. I'm only glad I have the correct tires on. To add insult to injury, the assistant mgr could not understand why I changed tires. He didn't think there was anything wrong with having P tires on an LT application. Another nail in Sears coffin.

scott-pati
07-02-2016, 07:57 AM
Glad everything worked out!

What makes me laugh is when you see the TV commercials For the service centers whether it be Sears, Jiffy Lube etc. They all say "Let our trained experts work on your vehicle" or something like that. Yes sir ree, Years of schooling and years of on the job experience. It just gives me the warm and fuzzies when my truck is pulled into the service bay.

c214dick
07-03-2016, 04:56 PM
They were not special order. Ordered through their web site which was recommended by their service mgr to save $. Lesson learned. Will only deal with tire experts in the future not tire wanna be's.

c214dick
08-11-2016, 01:11 PM
As of today Sears has not done anything to reimburse me. After sending a letter to the store mgr and numerous calls, he never responded. I sent a letter to their corporate office which was answered almost immediately with no less than 5 different department transfers and a lot of "sorry". The last person I talked to turned it around and put the monkey back on the Kenosha Sears service mgr. They gave him until last Wed to respond to their email and contact me. NOT!!After more unanswered phone calls I filed a complaint with the Wisconsin Consumer Protection Dept. A form, letter and documentation were sent today. My fingers are crossed.

c214dick
10-21-2016, 03:07 AM
On August 25 I received an email from the Wisconsin Dept of Consumer Protection telling me that they would contact Sears on my behalf. Yesterday I received a call from the Sears Auto Service Center. After a lot of bs he offered me a settlement that would cover my original cost of the original cost of the first set of passenger tires. I'm supposed to pick up the refund today.

Rondo
10-21-2016, 04:03 AM
Persistence pays off Dick! Might have to go to Discount Tire next time for tires! :>)

mlh
10-21-2016, 04:27 AM
That is exactly what Sears should have done to begin with. Now they get all this bad publicity and haft to do it anyway. And they wonder why they are loosening money.
Lynwood

c214dick
10-21-2016, 10:35 AM
Stopped and received a credit back to my Visa for $xxx.xx. This covers the difference between the original cost and the amount Michelin "good willed"the