View Full Version : 2008 Home Theater/ DVD

04-15-2008, 05:13 PM

I'm curious to know if Keystone has upgraded the Home Theater/dvd player for the '08's now coming off the line to one that actually works or if it's still the same no-brand unit; was looking at the new literature the other day and thought I saw something about a new home theater system.

Our 3400 was built last August as an '08 and I've exchanged the unit once already, the second one is doing the usual thing: locking up during disc playback or the "fail to load disc".

Thought I might try to do another exchange if they are putting in something more reliable.

Any new owners out there to comment on this?


T. Grucelski

04-15-2008, 08:45 PM
I just looked at the Anniversary Edition models, and noticed the same old Quest QV4000 model I have in our 2007 (also replaced once). Sorry.

04-16-2008, 10:02 AM
I am currently waiting for my fifth unit under warranty. I know, I am stubborn. Might as well use up the warranty, right? I called Keystone and asked if there was an upgrade and they said no. Asked if there seemed to be a problem with these units and she said she was unaware of any. Oh well, as soon as the warranty expires, I will get a good unit for our home theatre

04-16-2008, 11:33 AM
I have my DVD/Tuner replaced twice and it still doesn't work right. I am not very happy with the unit. I contacted Keystone and they say they have not been having a problem with this. I find that hard to believe. If anyone else has problems please tell us about it. I would like to take a printed copy of this thread to my dealer when I take it back for a third time. thank you Chuck

04-16-2008, 12:37 PM
Our 08 Big Sky came with a LG dvd/home theater. It too stops half way through some DVDs, all have been commercial DVDs none home recorded. In most cases if you stop or pause the movie than you have to start it over as it will refuse to run again after a pause.. The brochure said a "5 DVD/CD changer/ home theater" what we got was a One DVD/CD. Just another item going back for warranty work..

Bruce Lenhardt
04-16-2008, 01:12 PM
Our 08 anniversity model (3075) came with a differet sound system. I is not a Quest but I don't remember the brand. At least it works very well for now. More than I can say for the one in my 06 2955.

04-16-2008, 02:42 PM

04-16-2008, 03:51 PM
Go to Best Buy and get a system that works, throw the junk away. I couldn't put up with the problems you guys have. More patience than I have. Better yet, send the junk back to Keystone.......

04-17-2008, 03:22 AM
Now there's an Idea. Send all junk back to the CEO of Keystone.

04-17-2008, 04:39 AM
Had the same problem with my 2005 2980RL DVD would work some of the time then just quit playing, replaced it with the same model from Keystone, was working when I sold it.I wanted to buy a aftermarket could not find one with the A&B speaker selector, does anyone know a brand that has this feature ???? I want to get prepared for when the new one in my 2008 3400RL goes bad.It looks like the same one that I replaced in my 2005. I could never find a aftermarket replacement with the A&B speaker selector

04-17-2008, 05:16 AM
Just got my early 08 3400RL back from warranty. Among a few other things, the DVD player (which was already on its second) was also on the list. Is doing the bad disc thing. They replaced it again yesterday, and again with the same old no name 4000 model. So as of yesterday, nothing new.

And don't get me started on the television. Just got my second one yesterday. First one would lock up, so that none of the buttons worked -- all you could do was unplug it and plug it back in.

04-17-2008, 02:27 PM
I've had Yamaha equip for years and you can select several speakers, most of the high end units have that possibility. I think everyone should send bad parts to Keystone CEO, Maybe that will wake someone up, especially these cheap a__ electronic parts......I donated mine to an Airmans attic at Travis AFB, CA. Almost hated to give our GI's junk but at least they worked when I turned them in. If any of you are near a military base of some sort they always have a thrift shop of some kind to donate to, only caveat is the equipment must work. Help a young GI family out, they could use it on their pay.....

04-17-2008, 03:43 PM
I'll add my two cents.... Got our '08 2955 in January and the mechanic said "I'll be seeing you within a couple of months to get the DVD player replaced...they're a piece of cow manure...(well he didn't say cow manure, but I don't think what he really said would pass muster) and I have to replace it with the same thing...Keystone won't do an upgrade." Thought he was kidding... but it's stopped dead, and I'm going to own the DVD locked inside it if I can't get it out and back to Blockbuster (and it wasn't that great of a movie)! Sounds like I'd be better off just forgeting about the warranty and get a brand name one that works. Too bad that Keystone has taken the "there's no problem with the unit" stance... we enjoy the RV and the DVD is just an unnecessary hasle that a couple of extra bucks on Keystone's part would make a great RV experience even better.

Paul and Rita

04-17-2008, 04:05 PM
So to those who have replaced their factory installed unit with something else, were there any brand / model recommendations that stick out --- would seem like almost anything would fit inside that slot, but not sure. And, one of the questions I would have is how did you hold down the new one. It seems the factory one does have a tray to do that job. Thanks in advance.

04-17-2008, 04:25 PM
While I understand that one person received "direct" feedback in the form of a customer service representative who (allegedly) speaks for the company and its knowledge of (or lack thereof) consistent/recurring problems with specific equipment it uses in its units...it is only one voice and based on what I undertand from this thread its not even known where in the "food chain" this particular individual resides. Further, it appears the entertainment "system" or more specifically, the DVD/CD player are the source of the discontent and consistent failure point for a large number (if not all) of the members of the forum (at least those who are contributing to this thread) MAYBE you all could band together and create a letter to management (specifically the CEO, along with the heads of Customer Service, Marketing, and Procurment and anyone else that may seem appropriate) that you all send -- along with your specific experiences (e.g., time for failure, number of times sought/received replacement via warranty and/or when you replaced the unit at your own expense) as well as your (reasonable) expectations as customers.

Its my impression that this group has a pretty good rapport with a number of representatives of the company and the company itself seems to be interested enough in this group to support/sponsor rallies held nearby the manufacturing plant. Why not try leveraging these relationships, along with our power over the company as customer/owners (via our dollars, repeat business, and word of mouth both positive AND negative) to get them to make some better choices not only for us the customer but the company itself...as my Dad says, "It takes one "awe sh**" to do away with a thousand "atta boys"!" and a "little" thing like a consistently failing entertainment system can have a long term effect on the desirability of the unit and company name/product. Lack of quality in the "add ons" to the units can (and frequently does) reflect as to the quality in the units themselves.

Just my two cents worth! Trust me, if/as I have problems covered by warranty or not I will be writing directly to the company (read CEO) to voice not only my displeasure, but my suggestion(s) for improvements/corrections. (Another thing my Dad taught me is that when you present a problem to management include a solution...it normally results in being "heard" and frequently your suggestion is taken on board and used!) Talking amongst ourselves certainly helps us with regard to our frustration levels and lets us know we aren't alone in our experiences, but letting the people in power know our concerns, the reasons for our concerns, and our ideas for improvements MIGHT actually result in change for the better.

Whew! I'm tired! Guess that means I need to get off the soap box!


04-18-2008, 04:06 AM
What do you do about the radio if you replace the one that is in there?

04-18-2008, 05:46 AM
Erik and Amanda, I went with a Yamaha 7.1 surround sound AV Receiver and a Samsung Upconvert DVD Recorder. Go to Best Buy and talk to their home theater people. You could set a price and they will work something up for you. I use a lashing strap that I screwed each end to the sides of the cabinet and cinch it down over all three pieces, Direct HDTV Receiver also.

Waldo, If you buy a AV Receiver it will have the radio built in, We're talking modern technology here........

04-18-2008, 06:09 AM
TrueI was thinking old school.

Gary Christy
04-19-2008, 02:17 PM
Well my turn to vent. Same story as rest, after two units that did not work. Now have a third one, setting in closet. Check out the Panosonic sc-pt650 at circuit city or best buy. It is the speakers and all, could not find just the all in one unit buy itself. Fits in the slot nicely just a little longer than the quest but not a problem. Did use the pan speakers for the rear and the sub woofer, much better sub. Also upgrades dvd to 1020 hd. As for the a-b speakers. Installed a auto 12vdc radio for the bed rm speakers. Use sirus for them most of the time. If I want music throughout te unit tune both to same chanel. Also have a radio for dry camping then, with the auto radio. Have a good camping season and be safe to all

04-19-2008, 02:55 PM
If you have High Definition Television Receiver (HDTV) take a look at the Sony Blue Ray player. The quality is amazing, but the unit is very pricey. Eventually Blue Ray will come down in price, but if something happens to my present DVD - Blue Ray it will be and I'll move it from Hanna to Stick House and back when needed.

04-19-2008, 03:48 PM
If you want the same Blue Ray in a Sony get a PS3.

04-23-2008, 12:11 PM
OOOOHHHH, so now I know why there was no dispute when I took my 08 3000RK back and said the DVD player (Quest didnt work)!
And...one blade broke off the ceiling fan (appearently one blade only had one screw and it actually broke the blade mount) and the tv coax is shorted and the booster has a short in it too. So I better take a DVD along and have the service dept play it for me before I take it back.

04-23-2008, 01:27 PM
Just got off the phone with Denise from Customer Service at Keystone. She pulled up my file and saw that I had returned four of the units and she said I was the only customer that she had knowledge of that has had any problems with the units. She says they have a meeting weekly and discuss customer feedback about problems with the trailers so they can rectify the situation in future models. This topic of the home theatre has never been brought up before as a problem. I guess none of us are being a squeeky wheel over the home theatre problem. I told her that there are two forums going right now and every one is saying how bad they are and that they are replacing them with store bought units. She says dont do that. If its under warranty, make sure you get a replacement from Keystone. That way they will know for sure something is wrong with the units. They don't buy these from the Company, they buy them from a distributor. Anyway, just thought I would give you an update on my situation with are QV4000 home theatre.

04-23-2008, 04:51 PM
OUCH!!! My 2009 Monthy has the QR4000 model I am not sure if it an upgrade or not.

Hope the QR is a nicer unit than the QV but I am sure its the same


04-29-2008, 07:10 AM
FWIW, ours never worked, dealership replaced it without hassle, so far so good on the new one.

05-28-2008, 04:30 AM
We have a 2008 Mountaineer. It has a Jensen DVD & AM-FM What a piece of junk!! The dealer says it sounds OK to them. I am going to replace the unit myself with something that sounds good.

My two cents


05-28-2008, 05:31 AM
I have had 4 replaced and the one in there now reads BAD DISC, I suggested to CW (the dealer I bought it from) to just allow me an allowance and I would go to Best Buy and buy one from them and be done with the Quest. They are talking it over with Keystone and suppose to be calling me back. Hey if they give me $150.00 I would gladly put money with it and buy a real good one and then we are all happy. (If only it works that way) Anyway I thing I am going to buy a Blue Ray seeings that I have a LCD HD and move on. Chuck

05-28-2008, 07:42 AM
Hey Chuck, I think you got one of the four I sent back to Keystone. One that I sent back to them would only read BAD DISK everytime I tried to put in one of 15 different movies that played perfectly fine on any other DVD player. Do you think Keystone is just recycling the ones that are returned to them by putting them into their new units and just hoping that the owners will just go to Best Buy and replace them with out asking for a warranty replacement???

05-28-2008, 11:14 AM
Just talked to Matt the service manager at CW and keystone is willing to credit me 188.70 toward a new DVD player I am going to Best Buys shopping. Yes they may be recycling these things Chuck

05-28-2008, 11:21 AM
Our 08 340RLQ came with a LG DVD player and it would play half a disk then stop and I would have to start it over and FF to where it stopped and watch the rest of the disc. That has gotten less of a problem lately but the fan was the same situation, the shipped the rig and it was missing a blade bolt and would scrape when turned on. I finally went to Home Depot and got a whole pack of screws for the blades. They just keep falling out so I am going to try some locktite green on them. As soon as we setup and turn the fan on we hear a scraping sound we check the floor for the screw that fell out... Dave

05-31-2008, 03:39 AM
our DVD had fits from the 1st time we used it! One day I got into the setup mode and put all in factory mode and have not had a problem since??? I have no idea why?? Funny operating piece of technology for sure[?]

06-08-2008, 04:49 AM
Well, we went to Best Buys and bought a panasonic 1000w home theather with am/fm and replaced the Q4000 piece of junk. WOW what a difference and it play a movie. I took the reciept for 342.00 to CW and the wrote a check on the spot for 188.70 a pre agree price. I am one HAPPY CAMPER

06-08-2008, 10:08 AM
Panasonic electronics are a stalwart in the electronic industry. I would seriously consider purchasing a Panasonic as one of my top choices. Sony puts out another system similar in quality that I would also consider.

What was the model number of the Panasonic you purchased?

Bill and Lisa
06-09-2008, 05:59 AM
Just recently had our DVD start giving the "Bad Disk" reports. Spoke with Aram at the NE Rally. There IS a new unit coming out to replace the QR-4000. (should be standard equipment on the line shortly as they begin recieving them in sufficient quantities) The model number is AVR-6000 and according to Aram the internals are built by SONY. I contacted Quest (via Team Montana first) and Quest Tech told me the "Bad Disk" error can not be repaired and at 15 months I was out of warranty. I asked about purchasing the upgraded model. The Tech I spoke with said the new unit was a huge improvement (not sure what that equates to) but it could only be ordered through Keystone but he highly recommend that (in fact it was the only Quest model he would recommend). I now have the upgraded model on order via my dealer through Keystone and will provide a report on the quality once I get a chance to try it out.

06-09-2008, 08:50 AM
I hate to sound negative, but its still a Quest. With all the problems these Q-4000 had and no recall I would never order a newer model until the are proven to me. sorry I am just sour on my experience wth this DVD VERY happy with the Panasonic i bought.

06-09-2008, 08:52 AM
I hate to sound negative, but its still a Quest. With all the problems these Q-4000 had and no recall I would never order a newer model until the are proven to me. sorry I am just sour on my experience wth this DVD VERY happy with the Panasonic i bought. I will look the model number when I get homm, I am working right now

06-11-2008, 07:35 AM
We just replaced our Quest (after 3 attempts) with a Panasonic SA-PT660. Nice unit. Has 5 DVD changer in it, but is their cheapest home entertainment unit with surround sound. Fits in the slot above the TV. Replaced the Sub, but the speakers worked fine with the Panasonic. It just wasn't worth the hassle and the gas of going to the dealer for another Quest.

06-11-2008, 03:24 PM
We just had ours replaced two weeks before our one week before our warrenty was over. They replaced it with the same junk. It is Four weeks old and still working but for how long.

Bill and Lisa
06-20-2008, 06:49 AM
Swung by the dealer's on the way in to work today and they replaced my Q4000 with the AVR-6000. We will test it this weekend and give our impressions on the "solution" to the 4000. Mostly doing repairs mods this weekend with some time on the beach as well. I am running a seperate line for my satelite cable so I will have two connections in the convienence center and two out put in the front TV cabinet. The sat input will go to the sat box and the output to an A/B switch while the feed to the TV (where it enters the cabinet from up front will be the other input and the output feed the Front TV only. DW has a portable DVD player that we are going to connect to the front TV for times that she wants to watch movies in the bedroom. I will have to see what outpots my cable box has available. with all the inputs the TV has, I may not even need to run the A/B switch, just change over to a different input source to see the output from the Sat Rcvr.

Bill and Lisa
06-23-2008, 10:25 AM
We got the AVR-6000 installed and used it this weekend. Pretty sweet actually
it is shorter than the QR-4000, has a jack for connecting MP3 Players and a USB slot on the front panel. the owner's "book" is lots of tiny printing on an double piece of paper that gets folded alot but it is all in English and pretty well written. A magnifying glass would be helpful (as long as you are not out in the sunlight!

06-23-2008, 11:10 AM
Now they have a manual - that is an improvement. ;)

Bill and Lisa
06-26-2008, 06:50 PM
quote:Originally posted by bsmeaton

Now they have a manual - that is an improvement. ;)

I had a very comprehensive manual with my QR-4000 but only a piece of paper with the AVR 6000 but it tells you how to configure/use everything.