Go Back   Montana Owners Club - Keystone Montana 5th Wheel Forum > GENERAL DISCUSSIONS > General Discussions about our Montanas
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 10-07-2018, 03:44 PM   #1
team bradfield
Montana Fan
 
team bradfield's Avatar
 
Join Date: Jun 2017
Location: Northern Illinois
Posts: 318
M.O.C. #19994
Thumbs up Furrion support

Hi all, we have the new furrion oven and just wanted to chime in on their support, first of all, we love it, beats trying to light the old ones with a lighter!!

Pizza is now crispy and done perfect, anyway, we had a knob break while out west last month and I sent an email to Furrion support on how to get replacements, I expected to pay for them as the Monty is over a year old now, and they sent a email with USPS tracking info, they send us 2 new knobs, no cost to us. I really appreciate a company that has customer service with that kind of response, we had the knobs within 2 weeks
__________________

The "Black Pearl"-2017 3731FL Legacy Package
2017 F-450 Platinum, 6.7 PSD
team bradfield is offline   Reply With Quote
Old 10-07-2018, 03:53 PM   #2
DQDick
Montana Master
 
DQDick's Avatar
 
Join Date: Jun 2011
Location: Wilsey
Posts: 16,710
M.O.C. #11455
Good to know. Thanks!
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, MorRyde pin box
2017 3500 Dodge Maxi DRW 4X4, Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, etc.
DQDick is online now   Reply With Quote
Old 10-07-2018, 05:34 PM   #3
suny07
Montana Fan
 
suny07's Avatar
 
Join Date: Mar 2018
Location: Atlanta
Posts: 195
M.O.C. #21337
really outstanding service
__________________
Montana HC 305RL
RAM 3500 Mega Cab Cummins Diesel
suny07 is offline   Reply With Quote
Old 10-07-2018, 08:22 PM   #4
1retired06
Montana Master
 
Join Date: Feb 2012
Location: Lake Gaston
Posts: 7,865
M.O.C. #12156
Good to hear they took care of you.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
1retired06 is offline   Reply With Quote
Old 10-08-2018, 11:48 AM   #5
TennTom
Montana Fan
 
TennTom's Avatar
 
Join Date: Jun 2018
Location: Holladay
Posts: 177
M.O.C. #22087
That's great support. Hope it is the same for all of their products in the RV.
__________________
2019 HC 381TH
2018 Ram 2500 - 6.4 HEMI
TennTom is offline   Reply With Quote
Old 10-12-2018, 12:33 PM   #6
DCHuts
Established Member
 
Join Date: Aug 2018
Location: Enumclaw
Posts: 10
M.O.C. #22396
Furrion Pizza Stone

The Furrion directions in our 2018 3000RL state that there is a Pizza/Cooking stone with the oven. Did you get one with yours? Our dealer is being stubborn on telling us if one should be included.
DCHuts is offline   Reply With Quote
Old 10-12-2018, 01:39 PM   #7
AZ Traveler
Montana Master
 
AZ Traveler's Avatar
 
Join Date: Sep 2017
Location: Oro Valley
Posts: 1,841
M.O.C. #20477
Quote:
Originally Posted by DCHuts View Post
The Furrion directions in our 2018 3000RL state that there is a Pizza/Cooking stone with the oven. Did you get one with yours? Our dealer is being stubborn on telling us if one should be included.
We did not get one in ours.

Welcome to the forum!
__________________
Zack and Donna plus Millie
2018 Montana 3160RL
2012 F-250
"Life is too short to stay indoors, enjoy the ride!"
AZ Traveler is offline   Reply With Quote
Old 10-12-2018, 03:28 PM   #8
DarMar
Montana Master
 
DarMar's Avatar
 
Join Date: Feb 2004
Location: Brandon
Posts: 3,921
M.O.C. #1034
Quote:
Originally Posted by DCHuts View Post
The Furrion directions in our 2018 3000RL state that there is a Pizza/Cooking stone with the oven. Did you get one with yours? Our dealer is being stubborn on telling us if one should be included.
Our 2017 model came with one in a box.
__________________
Darwin & Maureen DeBackere
Minnedosa, Manitoba, Canada
2011/3500/Silverado/4x4/DRW/Duramax
2017/3721RL/Legacy Pkg./Pressure-Pro
DarMar is offline   Reply With Quote
Old 10-12-2018, 09:23 PM   #9
Dam Worker
Montana Master
 
Join Date: Mar 2015
Location: West Richland
Posts: 1,047
M.O.C. #17164
It is always nice to here of companies stepping up to support their customers.

Tom Marty
__________________
Dam Worker is offline   Reply With Quote
Old 10-13-2018, 12:26 PM   #10
waynemoore
Montana Master
 
waynemoore's Avatar
 
Join Date: Jul 2010
Location: Lake Havasu City AZ.
Posts: 1,809
M.O.C. #10552
The lack of customer support is a big problem with far to many company’s.
__________________
Wayne and Ann Moore
2015 Ford F-350 King Ranch
Firestone air bags, bed saver.
Add 40 GAL tank in bed.
waynemoore is offline   Reply With Quote
Old 10-17-2018, 02:20 PM   #11
sola123
Montana Master
 
Join Date: Feb 2010
Location: Shipman
Posts: 551
M.O.C. #10136
We are also looking at a new unit....and a stone is included with the one we are considering....
sola123 is offline   Reply With Quote
Old 10-17-2018, 03:15 PM   #12
Petmoose
Montana Fan
 
Join Date: May 2012
Location: Denton
Posts: 255
M.O.C. #12532
Just a note on Furrion customer service, I installed a back up/observation camera and I can not say enough good things about how the tech support person helped guide me through that process! Glad to hear the ovens are a good product for future reference.
Petmoose is offline   Reply With Quote
Old 10-17-2018, 05:53 PM   #13
Randy E
Established Member
 
Randy E's Avatar
 
Join Date: Apr 2018
Location: Hermitage
Posts: 37
M.O.C. #21626
Oven stone.

Quote:
Originally Posted by DCHuts View Post
The Furrion directions in our 2018 3000RL state that there is a Pizza/Cooking stone with the oven. Did you get one with yours? Our dealer is being stubborn on telling us if one should be included.
We actually found our stone in a thin white box under the bed in the storage area. It was under the extra chairs. Too bad it took us 4 months to find it. Once installed, the oven temp leveled out, and the temp stayed more consistent.

Best of luck locating it.
Randy
__________________
Randy & Tracy Elsey
Hermitage Pa.
2017 3791RD
2016 Chevy DD 4x4
Randy E is offline   Reply With Quote
Old 10-17-2018, 06:21 PM   #14
team bradfield
Montana Fan
 
team bradfield's Avatar
 
Join Date: Jun 2017
Location: Northern Illinois
Posts: 318
M.O.C. #19994
ours was in a box in the oven, we don't use it for pizza, but it helps keep temp consistant
__________________

The "Black Pearl"-2017 3731FL Legacy Package
2017 F-450 Platinum, 6.7 PSD
team bradfield is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Montana RV, Keystone RV Company or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 08:59 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
×