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Old 04-23-2018, 05:04 PM   #1
PNW Fireguy
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Lippert Shout Out

I just wanted to give a shout out for awesome customer service to Lippert. I had an issue with my level up system on Sunday around 5PM PST (wait for it). A technician answer the technical support line when I called Lippert to leave a message for a call back. That's 8 PM on a Sunday night local time. Got me out of the predicament I was in. When I called Lippert the next morning they arranged for a replacement touch pad for me at no cost. I might add that my unit is no longer under warranty but I did have a documented issue with Keystone about the touch pad while it was still covered under warranty. As a courtesy they took care of me. Thank you Lippert, your technician's/customer service employee I dealt with was well trained, knowledgeable and empathetic.
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Old 04-23-2018, 05:51 PM   #2
jeffba
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Lippert has a good rep
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Old 04-23-2018, 06:13 PM   #3
ACFD139
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I would like to shout also..Great customer service.
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Old 04-23-2018, 07:04 PM   #4
team bradfield
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ditto, issue with the level up screen a few years ago, new one at no cost
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Old 04-23-2018, 07:49 PM   #5
DQDick
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Best company to work with of all the manufacturers who built something for our rigs.
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