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Old 04-23-2018, 05:04 PM   #1
PNW Fireguy
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Lippert Shout Out

I just wanted to give a shout out for awesome customer service to Lippert. I had an issue with my level up system on Sunday around 5PM PST (wait for it). A technician answer the technical support line when I called Lippert to leave a message for a call back. That's 8 PM on a Sunday night local time. Got me out of the predicament I was in. When I called Lippert the next morning they arranged for a replacement touch pad for me at no cost. I might add that my unit is no longer under warranty but I did have a documented issue with Keystone about the touch pad while it was still covered under warranty. As a courtesy they took care of me. Thank you Lippert, your technician's/customer service employee I dealt with was well trained, knowledgeable and empathetic.
2015 3440RL, legacy package, IS & Disc brakes, Sailun S637's, Onan Commercial Gen, 1200 Watts Solar, Midnight Solar Classic 150, Winston 700AH/8.4kwh LiFePO4, Winegard Trav'ler & Dish Hopper3, 2011 Ram 3500 CC Laramie DRW 4x4 4.10
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Old 04-23-2018, 05:51 PM   #2
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Lippert has a good rep
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Old 04-23-2018, 06:13 PM   #3
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I would like to shout also..Great customer service.
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Old 04-23-2018, 07:04 PM   #4
team bradfield
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M.O.C. #19994
ditto, issue with the level up screen a few years ago, new one at no cost

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Old 04-23-2018, 07:49 PM   #5
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Best company to work with of all the manufacturers who built something for our rigs.
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