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04-12-2018, 09:36 AM
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#1
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New Member
Join Date: Nov 2017
Location: Rindge
Posts: 8
M.O.C. #20822
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Cracked nose cap
Hi Montana fans. I have a brand new 2017 Montana HC 379RD. We picked it up last October, and have not used it yet. Still snow up here in NH. I noticed yesterday there are two places on my nose cap that cracked, or spider webbed. Anyone else have or had this problem?
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04-12-2018, 10:48 AM
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#2
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Montana Fan
Join Date: Jun 2015
Location: owen sound
Posts: 491
M.O.C. #17566
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No not on our 2015, where are the cracks ??? Front or sides of the nose cap ?
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04-12-2018, 11:23 AM
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#3
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New Member
Join Date: Nov 2017
Location: Rindge
Posts: 8
M.O.C. #20822
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They wrap around from the sides. I figure they will only get worse. The problem is, we traveled to Georgia from NH to buy this unit. Getting a Keystone Dealer up here to work on it may be like pulling teeth.
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04-12-2018, 12:41 PM
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#4
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Montana Master
Join Date: Aug 2009
Location: Grand Rapids
Posts: 1,896
M.O.C. #9561
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Get it to the dealer, that is the first step. And your nose cone is under the 3 year warranty for structure.
But the first step is getting it to a dealer who can then get with keystone representatives.
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04-12-2018, 12:42 PM
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#5
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Montana Master
Join Date: Jul 2014
Location: Upstate NY
Posts: 1,788
M.O.C. #14547
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Ours came from a bit South of you in West Hatfield,MA, Diamond RV. They seemed to take care of us nicely: https://www.diamondrv.com/
Worth talking to them anyhow
__________________
Dave W
2014 Montana High Country 343RL (Sold!)
2011 Ford 6.7 Lariat CCLB (Went to PU Heaven)
2019 F150SC XLT SE Sport,w/full tow package
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04-12-2018, 12:51 PM
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#6
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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Quote:
Originally Posted by Cleve65
They wrap around from the sides. I figure they will only get worse. The problem is, we traveled to Georgia from NH to buy this unit. Getting a Keystone Dealer up here to work on it may be like pulling teeth.
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EXACTLY why I bought local and am glad I did as our dealer is great.
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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04-12-2018, 02:29 PM
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#7
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Montana Master
Join Date: Sep 2017
Location: Tacoma
Posts: 1,567
M.O.C. #20475
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Call keystone customer service see if they can help getting some wars else.
Bob & Carol
Washington St
2017 HC 352RL 2008 Dodge 3500 DRW CC LB 4x4
Happy Trails
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04-12-2018, 03:46 PM
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#8
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New Member
Join Date: Nov 2017
Location: Rindge
Posts: 8
M.O.C. #20822
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Dave W, we bought out first 5th wheel at Diamond. They were great, that is until we did not purchase our last one from them. They will hardly talk to me now. I didnt buy this one from them, because they did not have a 379RD in stock. In fact, they said they probably wouldnt be getting one.
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04-12-2018, 03:49 PM
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#9
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New Member
Join Date: Nov 2017
Location: Rindge
Posts: 8
M.O.C. #20822
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WeBeFulltime, we tried to buy locally, but the only 2017 379RD we could find was in Georgia. They changed the 2018's, and we did not like what they changed. We asked Diamond if they could purchase our unit for us and we would pay for the delivery from Georgia, but they said they could not do that. It is a shame that RV dealers are not like car dealers, and you can just bring it to any dealer. For the money we pay for these, and as cheaply built as they are, you think they could afford it. The only good part is, we saved $12,000 between our trade and the cost of a new one up in NH.
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04-12-2018, 06:05 PM
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#10
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Montana Master
Join Date: Jan 2018
Location: Thornville
Posts: 546
M.O.C. #21110
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Quote:
Originally Posted by Cleve65
The only good part is, we saved $12,000 between our trade and the cost of a new one up in NH.
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Then I would take it too a reputable boat repair or fiberglass body repair shop and have it looked at and or fixed. MAYBE Keystone would be willing to work with you on something like that.
__________________
Darwin & Carla
2018.5 3701LK Montana
2022 3500HD Denali Duramax SRW
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04-13-2018, 06:26 AM
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#11
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Montana Master
Join Date: Jul 2014
Location: Upstate NY
Posts: 1,788
M.O.C. #14547
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Quote:
Originally Posted by Cleve65
Dave W, we bought out first 5th wheel at Diamond. They were great, that is until we did not purchase our last one from them. They will hardly talk to me now. I didnt buy this one from them, because they did not have a 379RD in stock. In fact, they said they probably wouldnt be getting one.
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That kind of surprises mr with a repeat customer .....
'Nother one. Some of the folks at our summer CG 'love' Pete's RV in S. Burlinton. We looked there but bought at Diamond as Pete's was difficult for us to easily get to for any warranty service: https://www.petesrvvt.com/.
Although a bit of a haul for you, these people also advertise locally. No idea if any good: http://www.brownscollision.us/collis...r_page?pid=440
__________________
Dave W
2014 Montana High Country 343RL (Sold!)
2011 Ford 6.7 Lariat CCLB (Went to PU Heaven)
2019 F150SC XLT SE Sport,w/full tow package
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04-13-2018, 09:59 AM
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#12
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Montana Fan
Join Date: Jul 2015
Location: Fort Wayne
Posts: 477
M.O.C. #17609
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Definitely put in a call to Keystone Customer Service and have them open up a case # for this so it is tracked in their system seeing the unit is so new and could be a manufacturing defect. They typically will work to find a local dealer to investigate the problem who will work with Keystone on the repair
__________________
2016 Montana 3160RL w/MOR/Ryde IS and Disc Brakes
855W Solar System, TriStar MPPT-60 Controller, Magnum 2800W Inverter, 6 Trojan T-105REs
2015 Chevy Duramax SRW SB Crew Cab
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04-15-2018, 05:32 AM
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#13
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New Member
Join Date: Nov 2017
Location: Rindge
Posts: 8
M.O.C. #20822
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Thank you mjammersc. That seems to be the best bet. I will try that tomorrow. It is not bad, but it wont get any better, and it is a new unit. I am afraid as with most fiberglass, the crack will travel. Have a great camping season!
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05-29-2018, 07:41 AM
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#14
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Montana Master
Join Date: Aug 2009
Location: Grand Rapids
Posts: 1,896
M.O.C. #9561
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So did you ever get to a dealer? calling keystone is only one step.
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05-29-2018, 07:57 AM
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#15
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Montana Master
Join Date: Mar 2015
Location: Gardnerville
Posts: 1,252
M.O.C. #17163
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Call keystone. Ask if you can take it to a local body shop.. dealer cant fix it.. the other option is to have a new cap sent.. goes to a body shop anyway.
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05-29-2018, 03:13 PM
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#16
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Montana Fan
Join Date: Jan 2018
Location: Manahawkin
Posts: 274
M.O.C. #21100
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That should be covered, just a little bit of a pain to get it serviced but dealer and Keystone should take care of it for you
__________________
2016 F350FX4 King Ranch CC SB 6.7PSD
2018 Keystone Montana 3121RL
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