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Old 05-08-2017, 05:43 PM   #1
tomden2
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Keystone Owners Relations

Anyone know the name of the supervisor of the Keystone Owners Relations (Customer Service) department?
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Old 05-08-2017, 06:24 PM   #2
DQDick
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I think it used to be this guy: Ray Runge will serve as general manager of warranty operations and will oversee the day-to-day operations of the product teams and warranty department to assure a quick, consistent and fair response to preauthorizations and warranty claims.
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Old 05-09-2017, 04:34 PM   #3
tomden2
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DQDick,
Thanks for the info. I've been trying to deal with the regular warranty team, but not getting any replies or info I've asked for. Time to bump it up a notch.
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Old 05-10-2017, 03:59 AM   #4
Phil P
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Hi

His name is Holmes but you won’t get much from him either.

Phil P
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Old 05-10-2017, 07:40 AM   #5
Buckeye83
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Hi,

Garett Carolus is listed as the General Manager of Warranty Operations on LinkedIn. He took the position last March but has been with the company for ~14 years. It appears he replaced Ray Runge (who now works for Lowes). Stephen Holmes is the General Manager of operations.

Hope this helps...
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Old 05-10-2017, 08:20 AM   #6
richfaa
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We have not had problems with owners relations or any individual in owner relations not to say I got what I wanted all the time.
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Old 05-10-2017, 08:23 AM   #7
richfaa
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Quote:
Originally Posted by Buckeye83 View Post
Hi,

Garett Carolus is listed as the General Manager of Warranty Operations on LinkedIn. He took the position last March but has been with the company for ~14 years. It appears he replaced Ray Runge (who now works for Lowes). Stephen Holmes is the General Manager of operations.

Hope this helps...
We do not know or have met Garett Carolus...I think... We have known and worked with Steve Holmes on several occasions and he has always been responsive to our needs.
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