Go Back   Montana Owners Club - Keystone Montana 5th Wheel Forum > GENERAL DISCUSSIONS > General Discussions about our Montanas
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 01-02-2017, 04:53 AM   #1
Travelling Three
Established Member
 
Join Date: Sep 2016
Location: Sioux Falls
Posts: 42
M.O.C. #19003
Warranty Question

Is there a good phone number and POC for warranty repair? The horizontal "light bar" (or what ever you call it) that use to be on the top-front of the cap blew off either when the 3661 was shipped from Indiana to Camping World in Myrtle Beach SC or when Camping World brought the camper to the Mount Pleasant SC KOA where we are staying. What I want to do is have Keystone send me the light bar so I can install it. I emailed Keystone a couple months ago and they said I need to contact Camping World, which I did. Camping World told me I need to bring the camper to them, about 90 miles away, so they can run their diagnostics and figure out what happened....come on, the light is missing, that's the diagnostic! They also said the camper could be at their facilities for three weeks...for a light bar? Crazy talk! I had a competitors camper and they sent me a fireplace and water pump which I installed and then sent the defective units back to them. Does anyone know if Keystone will ship out replacement parts? Thanks for your input.
Travelling Three is offline   Reply With Quote
Old 01-02-2017, 05:05 AM   #2
MARK A
Montana Fan
 
Join Date: Jan 2016
Location: STAYTON
Posts: 332
M.O.C. #18157
What they will likely tell you is it must be installed/repaired by an approved warranty repair facility. Or they will sell you one you can install yourself.

Mark
__________________

2016 3610/2012 F-350 Powerstroke
MARK A is offline   Reply With Quote
Old 01-02-2017, 05:43 AM   #3
richfaa
Montana Master
 
Join Date: Jan 2005
Location: North Ridgeville
Posts: 18,140
M.O.C. #2839
Did you tell Keystone that it was missing as in not on the RV so there can be no diagnostic for something that is not there.
richfaa is offline   Reply With Quote
Old 01-02-2017, 07:03 AM   #4
bigskyjimmy
Montana Master
 
Join Date: Aug 2010
Location: Washington Coast
Posts: 2,688
M.O.C. #10696
Are they not just LED light strips??? on my 2015 my cap lights on the front go Dim about every year or so and I just buy new one's for cheap (about 15 bucks for the cap lights) on E bay and install them myself,the only thing that would be bad for you is if the wires fell back inside the Cap and THAT would suck
__________________
[
bigskyjimmy is offline   Reply With Quote
Old 01-02-2017, 10:12 AM   #5
Travelling Three
Established Member
 
Join Date: Sep 2016
Location: Sioux Falls
Posts: 42
M.O.C. #19003
[quote]Originally posted by MARK A

What they will likely tell you is it must be installed/repaired by an approved warranty repair facility. Or they will sell you one you can install yourself.

Mark

Mark, I highly suspect this will be the case. I will probably just leave it alone unless I find a replacement. Its going to be interesting how much Keystone will charge for something like this.
Travelling Three is offline   Reply With Quote
Old 01-02-2017, 11:35 AM   #6
mhs4771
Montana Master
 
Join Date: Dec 2009
Location: Sebring
Posts: 2,011
M.O.C. #9969
Since you don't know when it disappeared, my guess would be that it might have never been installed!
__________________
Michelle & Ann
2011 Chevy LT 3500HD DRW 4X4 Extended Cab w/Duramax/Allison, Formally 2010 Montana 2955RL, Now Loaded 2016 SOB, Mor/ryde IS, Disc Brakes & Pin Box, Comfort Ride Hitch, GY G114 17.5 Tires.
mhs4771 is offline   Reply With Quote
Old 01-02-2017, 01:30 PM   #7
DQDick
Montana Master
 
Join Date: Jun 2011
Location: Council Grove
Posts: 13,720
M.O.C. #11455
Also, it's not a matter of what Keystone would charge, but rather what Camping World would charge.
DQDick is offline   Reply With Quote
Old 01-02-2017, 03:14 PM   #8
1retired06
Montana Master
 
Join Date: Feb 2012
Location: Lake Gaston
Posts: 6,227
M.O.C. #12156
Keystone business plan is not working directly with owners, but thru a dealer.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
1retired06 is offline   Reply With Quote
Old 01-03-2017, 01:13 PM   #9
egregg57
Montana Fan
 
Join Date: Jan 2015
Location: Brentwood
Posts: 196
M.O.C. #15998
Send a message via Yahoo to egregg57
If the wires are there, I would buy the replacement set. One of my lights had went dim after less than a year. The LED strip lights that were installed weren't very good. I got two strips from Amazon for $18 (if I remember correctly) it took about an hour to change them out. The ones I bought were sealed and designed for outdoor use and are still doing just fine.

Like a previous poster had said, if the wires fell back inside the cap, well... that is another matter and could be a real pain.

Eric.
egregg57 is offline   Reply With Quote
Old 01-03-2017, 05:48 PM   #10
Mark N.
Montana Master
 
Join Date: Oct 2013
Location: Ogden
Posts: 532
M.O.C. #13862
Quote:
quote:Originally posted by egregg57

If the wires are there, I would buy the replacement set. One of my lights had went dim after less than a year. The LED strip lights that were installed weren't very good. I got two strips from Amazon for $18 (if I remember correctly) it took about an hour to change them out. The ones I bought were sealed and designed for outdoor use and are still doing just fine.

Like a previous poster had said, if the wires fell back inside the cap, well... that is another matter and could be a real pain.

Eric.
A question about replacing those LED eyebrow lights on the front cap: What did you do to connect the wires? Those are the TINIEST little wires! Just small butt connectors or something? Thanks!
Mark N. is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
How's this on the warranty? DQDick Tow Vehicles & Towing 9 09-13-2013 12:42 PM
Extended Warranty from Wholesale Warranty mainer Insurance 10 05-14-2011 10:36 PM
warranty greener Repairs & Service 17 06-26-2008 02:40 PM
Tire warranty question exav8tr Tow Vehicles & Towing 4 02-23-2008 01:25 PM
Warranty question... OldBaldGuy Full Timing in your Montana 11 08-23-2007 10:36 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 12:55 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2017, vBulletin Solutions, Inc.