Go Back   Montana Owners Club - Keystone Montana 5th Wheel Forum > GENERAL DISCUSSIONS > General Discussions about our Montanas
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 11-12-2015, 02:45 PM   #21
Lack of HP
Montana Fan
 
Join Date: Nov 2012
Location: Brookline
Posts: 150
M.O.C. #13008
I had my recall done on my steps. Less than 2 months after that the top rivet broke as my wife was stepping out. Head dive. Took pictures of steps, rivets, and skinned up knee,arm and head, Sent them to Camping World who did the work. The wanted the rivet, told them my attorney had it and they could contact him. Had a new step ordered and installed wlithin 3 days.
Different type but still not that great. Had a tech tell me that they had replaced about 25 in the last 6 months. Quality. I am just glad she did not get hurt worse.
Lack of HP is offline   Reply With Quote
Old 11-12-2015, 02:48 PM   #22
Lack of HP
Montana Fan
 
Join Date: Nov 2012
Location: Brookline
Posts: 150
M.O.C. #13008
I had my recall done on my steps. Less than 2 months after that the top rivet broke as my wife was stepping out. Head dive. Took pictures of steps, rivets, and skinned up knee,arm and head, Sent them to Camping World who did the work. The wanted the rivet, told them my attorney had it and they could contact him. Had a new step ordered and installed wlithin 3 days.
Different type but still not that great. Had a tech tell me that they had replaced about 25 in the last 6 months. Quality. I am just glad she did not get hurt worse.
Lack of HP is offline   Reply With Quote
Old 11-12-2015, 02:56 PM   #23
bncinwv
Montana Master
 
Join Date: Feb 2007
Location: Winfield
Posts: 7,312
M.O.C. #6846
There are no rivets left at all on the front steps, all the rivets were replaced with the bolts. I have told Keystone and Camping World I expect the rear steps to be fixed in the exact same manner. I do recall that some other problems were reported that involved the steps actually breaking away from the frame at the welds?? I will be doing a close inspection next week at Myrtle Beach and if additional support with bolts on the step assemblies themselves are needed, I will do that work myself. I actually like the step design and am satisfied so far with the front step repairs, but the engineer in me will not rest until I know that they are completely safe.
Bingo
bncinwv is offline   Reply With Quote
Old 11-13-2015, 05:15 PM   #24
Jimmer
Montana Fan
 
Join Date: Apr 2014
Location: Eureka
Posts: 210
M.O.C. #14208
I had my recall done at the dealer. They replaced just a couple of rivets. After reading this thread I will replace all of the rivets and replace with hardened bolts and nuts.
Jimmer is offline   Reply With Quote
Old 11-13-2015, 05:35 PM   #25
JohnG3
Seasoned Camper
 
Join Date: Aug 2004
Location: Morro Bay
Posts: 98
M.O.C. #1972
Consider the Torklift Glowstep Revolution? A bit spendy at $500 but a quality product that adjusts to the various slopes and angles. Put one on out 2008 Montana 3485. completely eliminates the wiggle when going in or out of the RV using the stock steps.
JohnG3 is offline   Reply With Quote
Old 11-14-2015, 01:06 AM   #26
JandC
Montana Master
 
Join Date: Mar 2013
Location: Cape Coral
Posts: 2,165
M.O.C. #13272
We never could get ours fixed. Scheduled service at dealer and they claimed to have the wrong recall kit. They agreed to send it to me but then claimed later that "it wasn't allowed" for the customer to install the kit. We only use the steps while traveling due to having the metal porch/step assembly. I will fix them myself in the future.

It seems it would be cheaper for them to send a mobile tech around to fix these in some situations.
__________________
Camping: where you spend a small fortune to live like a homeless person.
JandC is offline   Reply With Quote
Old 11-14-2015, 02:16 AM   #27
DarMar
Montana Master
 
DarMar's Avatar
 
Join Date: Feb 2004
Location: Minnedosa
Posts: 3,677
M.O.C. #1034
Our dealer is about 80 mile from us and they sent one of their 4 mobile techs right to our driveway to repair. Guess we are pretty lucky our dealer has a road service team that covers a 500 kilometer radius of their dealership.

Guess that's why we keep buying from them and yes we do pay a little more when dealing with them.Rrepairs for the most part are no hassle and most can be done at our seasonal lot.
__________________
Darwin & Maureen DeBackere
Minnedosa, Manitoba, Canada
2011/3500/Silverado/4x4/DRW/Duramax
2017/3721RL/Legacy Pkg./Pressure-Pro
DarMar is offline   Reply With Quote
Old 11-14-2015, 03:23 AM   #28
jfaberna
Montana Master
 
jfaberna's Avatar
 
Join Date: Nov 2013
Location: Holly Springs, NC
Posts: 768
M.O.C. #13909
Bingo,

I called NTHSA about the recall and they filled a claim for me and Keystone called me the next day. That's the fast way to get help. They also mailed me the kit to fix the steps myself. However, since a dealer didn't do it, it's not in their records as done. SO I still get letters saying to go have this done. I called my dealer to see if they could clear the entry in the database. The dealer tried to fix it when Keystone was sending out defective non-locking nuts.

When at the National Rally, MorRyde had a sale on their fixed/removable steps and I bought those. Easy to remove and carrying the in bed of the truck and easy to setup when camping.

http://www.morryde.com/products/154-...other-products
__________________
Jim & Martha Abernathy
2014 Montana 3402RL Level UP, G614's, TST 507, Renergy 100W solar
2014 Ram 3500 Laramie® 4x2 diesel dually crew-cab 3.73 axle, Reese R20
jfaberna is offline   Reply With Quote
Old 11-18-2015, 12:22 PM   #29
bikefever
Seasoned Camper
 
Join Date: Mar 2009
Location: BOX ELDER
Posts: 90
M.O.C. #9158
At the fall rally, made an appointment at Keystone for some including the step recall. Keystone replaced the stairs with new ones.
bikefever is offline   Reply With Quote
Old 11-19-2015, 06:53 AM   #30
shovelhead86
Montana Fan
 
Join Date: Dec 2010
Location: Eveleth
Posts: 359
M.O.C. #10985
One bit of advice on repairing the steps yourself. If you use a bolt and the bolt threads are in the hole of the step, The treads will act as a reamer and wear the hole egg shape. It would be best to use a steel rivit or a bolt with an unthreaded portion even if you have to use spacers or washers to get it close to tight. Don't tighten too much. maybe not that big of a issue but something to think about.
shovelhead86 is offline   Reply With Quote
Old 11-20-2015, 04:55 PM   #31
stillcampin
Established Member
 
Join Date: Feb 2015
Location: Oakville
Posts: 35
M.O.C. #16050
I don't have a truck yet so I've not had mine repaired. But then, I also don't use the stairs since I use a ramp due to family mobility issues.

What size rivits does it take? I should be able to drill them (all) out and replace them myself.
stillcampin is offline   Reply With Quote
Old 11-25-2015, 05:51 PM   #32
rich2118
Established Member
 
Join Date: May 2014
Location: Coconut Creek
Posts: 47
M.O.C. #14290
Dealer installed new stairs from Lippert on my rig. Problem is the top step is 1 1/2 inches lower from the rig than the original stairs were. Doesn't sound like a big deal, but for my wife with a bad hip, it is. Trying to figure out a solution to this. Any suggestions would be greatly appreciated.
rich2118 is offline   Reply With Quote
Old 06-04-2017, 08:08 PM   #33
CORattler
Montana Master
 
CORattler's Avatar
 
Join Date: Jun 2010
Location: Colorado Springs
Posts: 3,274
M.O.C. #10496
Torklift Glowstep Revolution

Quote:
Originally Posted by JohnG3 View Post
Consider the Torklift Glowstep Revolution? A bit spendy at $500 but a quality product that adjusts to the various slopes and angles. Put one on out 2008 Montana 3485. completely eliminates the wiggle when going in or out of the RV using the stock steps.
I just bought a set of these & will install them before we go out again.
The original steps have become too wobbly and flex more than I can tolerate.
__________________
2010 3150RL
LevelUp, Dual 6 volt batteries, Progressive Industries EMS HW50C, Honda EU2000i Generator, Bridgestone Duravis R250 tires, Torklift Glowstep Revolution Stairs, LED Tail lights
2015 RAM 3500 Laramie SRW LB CC Cummins 6.7L Aisin Trans B&W RVK3600
CORattler is offline   Reply With Quote
Old 06-04-2017, 10:46 PM   #34
CaptnJohn
Montana Fan
 
Join Date: May 2017
Location: Eastern NC
Posts: 231
M.O.C. #19865
Quote:
Originally Posted by bncinwv View Post
The recall is listed on the Keystone Montana web-site which shows the affected VIN numbers. It is only for the four step models.

Bingo
HHMMm~ have the 4 step unit on my High Country. Did not find the recall on either the Montana or HC page.
CaptnJohn is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Another step recall post JandC Repairs & Service 6 05-22-2016 04:34 AM
STEP RECALL johncamtravel Repairs & Service 20 04-18-2016 06:26 PM
Second Step Recall? JandC Repairs & Service 1 05-29-2015 04:33 AM
STEP RECALL johncamtravel Repairs & Service 5 05-21-2015 08:24 AM
WHAT EXACTLY IS DONE FOR STEP RECALL johncamtravel Repairs & Service 11 05-18-2015 06:46 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 12:36 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2017, vBulletin Solutions, Inc.