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Old 11-09-2015, 03:38 AM   #1
bncinwv
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Follow Up of Keystone approach to the step recall

I cannot even describe my bewilderment. I just got our rig back after taking it to have the "fix" applied to our Hickory steps that is part of the recall. Our 3850FL has the steps on the front and rear of the rig, but for some reason, the rear steps were excluded from the recall fix?? Totally absurd. I have contacted Keystone for an explanation as to how the front steps may fail, but the rear ones are deemed okay?? I cannot wait to hear the justification for this one.
Bingo
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Old 11-09-2015, 04:37 AM   #2
jcurtis934
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Cause the rears are magic steps bingo! They have the anti-gravity option that sn't available for the front steps. Just keep a watch on them and fix them yourself when you deem necessary without having to deal with keystone. John
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Old 11-09-2015, 04:53 AM   #3
DarMar
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Really goes go the quality of staff making these decisions. And the games continue. ...
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Old 11-09-2015, 04:57 AM   #4
CORattler
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Illogical Keystone logic.
BTW, the top left rivet (as you are facing them)on the steps sheared yesterday. I hammered it out and replaced it with a 3/8 stainless steel bolt with stainless washers and nylon lock nut. This has given me pause to wonder if/when the other hardware on the OEM steps will fail.
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Old 11-09-2015, 05:06 AM   #5
thundercat
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Bingo, they replaced the rivets in both our front and rear steps.
The thing that got me is they replaced two rivets half way down the steps but the two on the top steps nearest the rig were in worse shape and were not on the recall. I replaced these myself. The rivets were so soft it made me wonder if they were aluminum.
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Old 11-09-2015, 05:42 AM   #6
Mark N.
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My rivets broke on a trailer that has been used about 8 times. And guess what? It was the rivets closest to the door, NOT the rivets fixed in the recall. More Keystone quality decisions...
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Old 11-09-2015, 06:10 AM   #7
bncinwv
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Quote:
quote:Originally posted by Mark N.

My rivets broke on a trailer that has been used about 8 times. And guess what? It was the rivets closest to the door, NOT the rivets fixed in the recall. More Keystone quality decisions...
Another irony is that on the step they did fix, bolts replaced all of the rivets on all of the steps. I also thought the recall only involved two steps. I do not think even Keystone knows.....

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Old 11-09-2015, 07:18 AM   #8
bigskyjimmy
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LOL!!! John that's funny, yeah Bingo we have 2 sets of stairs ourselves and I got 2 notices saying I have not come in and fixed them ,so I called my Dealer to see How long to get the rig in to fix them and they said 2 weeks and they would Fix BOTH stairs,too long of a wait for me so I just fixed them myself SOOO in my case they Would fix both with the Recall
Quote:
quote:Originally posted by jcurtis934

Cause the rears are magic steps bingo! They have the anti-gravity option that sn't available for the front steps. Just keep a watch on them and fix them yourself when you deem necessary without having to deal with keystone. John
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Old 11-09-2015, 09:50 AM   #9
Bill and Jan
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Lots of luck having them return your call. I've left two voice messages in the past month.
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Old 11-09-2015, 11:21 AM   #10
1retired06
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I fixed mine myself after the first recall done by my dealer lasted a week.
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Old 11-09-2015, 12:47 PM   #11
DQDick
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If it was me, I'd fix it myself also. Too important to let Keystone do it as cheaply as possible.
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Old 11-09-2015, 01:42 PM   #12
bncinwv
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I am hoping Keystone steps up to the plate and sends me the repair kit so that both sets of steps at least match. If not, I will be contacting Lippert directly.
Bingo
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Old 11-09-2015, 01:47 PM   #13
Rondo
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We would not settle for the recall fix or even the 2 sets of replacement steps they put on our unit after Mary's fall and broken wrist. We think the last ones they put on will work and are much sturdier than any others they gave us prior. Have to change the mounting holes they put the new ones on(need to raise the steps one hole higher) which will result in us having to put a portable step at the bottom of the steps but that's OK since the steps are a whole lot better now.
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Old 11-09-2015, 02:46 PM   #14
Jay Bird
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Bingo,

Our dealer made the submission for the recall and they requested and got the nuts and bolts for both steps. The recall we received was to replace the rivets on the top two steps (the one close to the door and the next step down) not all four. Amazing the different applications of a simple fix

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Old 11-10-2015, 02:21 AM   #15
bncinwv
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Quote:
quote:Originally posted by Bill and Jan

Lots of luck having them return your call. I've left two voice messages in the past month.
I did not call, I emailed and have received an initial response agreeing that the rear steps should have been repaired. They also expect me to haul it back to the dealer that did half the repairs (a 3 hour trip and $100 in fuel each way). I have replied that the propsal is not acceptable and await their response, before I start climbing the ladder for an acceptable resolution.

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Old 11-10-2015, 03:29 AM   #16
vangoes
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Is the recall applicable to all models thru specific model years? I have not received any notification from Keystone or my dealer. Sounds like a pretty simple fix which I will do myself if needed. If someone could post the size of the repair bolts utilized by Keystone I would appreciate it.
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Old 11-10-2015, 03:33 AM   #17
bncinwv
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Quote:
quote:Originally posted by vangoes

Is the recall applicable to all models thru specific model years? I have not received any notification from Keystone or my dealer. Sounds like a pretty simple fix which I will do myself if needed. If someone could post the size of the repair bolts utilized by Keystone I would appreciate it.
The recall is listed on the Keystone Montana web-site which shows the affected VIN numbers. It is only for the four step models.

Bingo
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Old 11-10-2015, 02:08 PM   #18
Artemus Gordon
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I mentioned this on another post. My front steps broke in first six months of ownership of the 3750. The replacement steps were different. I made them replace back steps so they would match. I think I just got lucky.
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Old 11-11-2015, 02:03 AM   #19
vangoes
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Thanks Bingo. Looking at the recall on the Keystone steps, the model years and vin seem to appply to 2013 years and newer. Explains why I havent received a notice on my 2012 four step. However, seems others on this forum sound as if they have issues with their 2012 model.
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Old 11-11-2015, 03:42 AM   #20
bncinwv
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As a follow up, I have received e-mailed confirmation from Keystone that the rear steps should have also been fixed per the recall notice. As a good faith effort, Keystone has agreed to pay my fuel for the return trip to have the rear steps done the same as the front. Outstanding and unexpected response!! I have contacted Camping World in the hope that they will be as accommodating and can get me in and out of the service shop in a day since he repair only takes an hour or two. Kudos to Keystone Customer Service are in order (from me at least) since they seem to get a bad rap on a lot of other things. Color me pleased at the moment as we await Camping World's response.
Bingo
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