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Old 02-13-2015, 01:06 PM   #41
CORattler
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quote:Originally posted by grayghost03

Again Dealer, is the key. We have never had to deal with Keystone or Lippert, dealer ALWAYS handles our problems, we are really glad to have a great dealer. As I said, I know its not always possible but a good dealer is the key. They can help you on the road, also, they can recommend other GOOD dealers and can put in a call to them to let them know that YOU are a great customer, had it happen.
Lucky you. Our dealer sucks bad. Would NEVER buy another unit from them.
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Old 02-13-2015, 03:16 PM   #42
grayghost03
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Quote:
quote:Originally posted by CORattler

Quote:
quote:Originally posted by grayghost03

Again Dealer, is the key. We have never had to deal with Keystone or Lippert, dealer ALWAYS handles our problems, we are really glad to have a great dealer. As I said, I know its not always possible but a good dealer is the key. They can help you on the road, also, they can recommend other GOOD dealers and can put in a call to them to let them know that YOU are a great customer, had it happen.
Lucky you. Our dealer sucks bad. Would NEVER buy another unit from them.
Trust me, ain't about luck, a lot of research and talking to buyers from the areas dealers.
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Old 02-14-2015, 03:10 AM   #43
richfaa
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On two occasions we had serious problems(Not minor or Minimal) while on the road and far from home or our selling dealer. We called the service enter in Goshen , explained our problems and they directed us to a nearby dealer for the repairs. In both cases the Service center called ahead and paved the way for or visit. Our selling dealer in Ohio is also a excellent dealer.
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Old 03-11-2015, 03:52 AM   #44
Virginia Young
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It's been almost a month since my last post on this thread. Boy! Have I changed my mind. We have been sitting in Camping World in Bartow, FL, for two weeks and no end is in sight. So tired of dealing with the poor quality on our new Big Sky. This is not how I wanted to spend my last month in Florida. No longer a fan.
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Old 03-11-2015, 04:51 AM   #45
mazboy
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if you get a new montana put in a new toilet, a dometic 320 and change out the tire to G614s. that should do it.
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Old 03-11-2015, 05:45 AM   #46
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They have a 2014 Big Sky with G614 tires. The tires are fine the John is fine. They live here in this same park with us. We have been to the C.W were Keystone sent them We have talked to the repair tech. Keystone said they would take care of all issues and I am sure they will. They will not be able to fix Steve and Gina.
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Old 03-11-2015, 06:27 AM   #47
artfuldodger
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So here we are exactly one month later from my original post. We have continued to look at Montanas and SOBS and are still favouring the Montana. We have spoken to lots of people and most have had positive experiences, regardless of brand. We are really in agreement that dealer choice is just as important as brand choice. We are delaying our purchase till after the Goshen rally and we'll see what the Montana people have to say about their quality control and their customer support.
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Old 03-11-2015, 11:02 AM   #48
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Lets start a topic of who had no repairs on their monty or less than $500.00 for the year.
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Old 03-11-2015, 01:17 PM   #49
jlb27537
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I am waiting for a link to that new thread.

Sometimes it is not the cost of a repair, it is the attitude of the folks that provide the service or the "customer service/not" that makes the difference.

Being retired from a customer service area the TOTAL lack of customer service from everyone connected to Thor Industries, has made a impression on me as to how much they appreciate their customers and what they do to try and retain the customers they have.

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Old 03-11-2015, 02:38 PM   #50
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I would like to see that thread, I will bet Keystone would like to se it.
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Old 03-11-2015, 02:46 PM   #51
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Wouldn't it be nice to be able to have brand loyalty that is deserved and earned? That would make the decision so much easier as to what brand you would choose for your next RV.
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Old 03-13-2015, 02:55 PM   #52
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I have had my Montana 3475 for 5 years and the only thing that has gone wrong is I had to replace the toilet and i had to repair the electronic fireplace. i have done all repairs myself Have never had the rig to a dealer.One more thing I had to replace the thermostat for the water heater. You can say I am very happy with my Montana.
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Old 03-30-2015, 04:38 PM   #53
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Our first Montana. Had it for a week. Toilet don't hold water... Keystone should go to Dometic.. Another party here at the campground same problem. Water heater won't work on electric, same with the same other party here!. Complaint, bathroom sink is under the medicine cabinet. Can't wash face without getting water every where except in the sink. Paint on front cap chips very easy..so far so good on the rest.
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Old 03-30-2015, 05:24 PM   #54
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yep that was one thing that drove me nuts on my old 2012 3402RL is the placement of the sink under the medicine cab ,it is only good for washing hands...Dumb so We made sure on our 2015 it did NOT have that.....The Toilet yep join the Club and tons of other people with Other brands of 5er's with the same toilet
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Old 03-31-2015, 04:29 AM   #55
FordMan1966
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Well I have owned 4 Montana's and one Landmark which was a POS. We just got our 2015 Montana 3611RL Legacy and I took the toilet to the dealer today because it was not holding water. The dealer seems to think it is the ball not in straight. When I left the dealer it was holding water. We are doing the leak test today. As far as the Quality I think the 2015 Legacy Package is much better quality than the 2013 Landmark that I traded in.
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Old 03-31-2015, 07:10 AM   #56
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That the quality of the Montana or for that the entire Keystone line seems to vary. One person can have a unit and have no problems, minor or minimal problems and some of us get hammered and that is not restricted to the Keystone line. That indicates to me little quality control on the assembly line and having seen that line 8 or 9 times over the years there is no visible quality control at each work station. It cost big money to implement good quality control and no individual RV company wants to be the first to do it.
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Old 03-31-2015, 07:26 AM   #57
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We purchased our first Montana in 2012 after much research expecting great quality and a good product. 10 years number 1 fifth wheel, we were impressed.. Ended up purchasing a 3150. This is what we've found.. Table extension flawed, bedroom reading lights wires not connected right, quit working, side of bedroom slide not screwed to frame and no caulking, (leak in slide), defective Norcold fridge, fireplace quit working, (3 times), water heater works on gas only, exit window leaked and was replaced, tires, and front jack replaced after 2 years at a cost of 700.00.. I know many say a lot of problems are the manufactures and not Keystone.. but who choose these manufacturers, not me! They don't seem to stand behind their product anymore.. You who purchased yours in their start up years are lucky I'm sure at that time they were very high quality.. But we have been disappointed with all we've had to contend with.. All said I still like my Montana, and hope we are done with repairs..
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Old 04-02-2015, 05:20 PM   #58
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Quote:
quote:Originally posted by Capt Jim

I have been a member of, and following this forum for some time. DW and I fell in love with the 3750FL at the Seattle RV show 3 years ago. We knew that was the one for us and that it would be perfect for long term travel.
Well, as you know, Keystone dropped the 3750 for this year and we weren't as excited about the new floor plans. We have been looking and looking at a variety of 5th. wheels during the past 6 months and I have to say we became less impressed with Montana quality as time went on. Fit and finish issues, poorly matched woodwork, loose components, cheap fixtures. This is not what I expect when I spend
70-80 thousand dollars.
Bottom Line: We opted for SOB from a company reputed to have Designs that are Grand. Fit, finish, obvious quality features, and a company with a growing reputation for excellent customer service.
This is not a slam on the Montana line. It is only a result of our particular perspective. I hope we will still be welcome to browse this forum as we seek the Solitude of the open road,'cause you guys come up with some really great ideas.

Cheers, all.
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Old 04-02-2015, 05:31 PM   #59
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We are current owners of a 3750FL, having owned a 2006 3400RL previously. We loved our 3400RL and very few problems with this rig. Since purchasing the 3750FL, we have experienced many, many problems, many having been fixed by our dealer, but since we travel so much of the time, this is difficult for the dealer to handle. Many of the problems have been minor and expected with all the travel, however, some have been major and are still unresolved. We have written, via email, to Keystone Customer Relations, detailing the problems and asking for some assistance, including a plant visit on our way home to Michigan in April, but to date, we have heard nothing from Keystone. We are very unhappy at this point, with Keystone and its lack of customer service. We do love our unit and would love to get the unresolved issues taken care of, but so far, we seem to be on our own. We are traveling again in April some 1800 miles and every time we travel cross country, we experience more problems due to the rigors of road conditions, etc. Does anyone out there have any suggestions for how we get ahold of someone of substance from Keystone?
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Old 04-03-2015, 02:34 AM   #60
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For those who posted regarding the electric side of the water heater not working, I just wanted to point out that there are two switches that have to be engaged for the electric side to function. One is inside the rig and one is outside the rig on the heater itself. May not be the problem, but sometimes fixes are relatively easy.
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