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04-09-2015, 11:15 AM
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#1
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Montana Master
Join Date: Jan 2013
Location: Depends on temps
Posts: 1,648
M.O.C. #13157
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5 1/2" Emergency Window Latch
It took a year, but I got one.
Jim
__________________
2012 Ram Laramie 3500 DRW 4x4 3.73 Tow Max Pkg B&W Companion 60 gal RDS aux fuel tank. 2014 Montana 3150RL, 2 A/C's, Leather, 6 Point Jacks, Splendede WD2100XC, Mor/ryde X-Factor, Duravis 250 tires with TST 507RV monitors. 2 x Honda EU2000's
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04-09-2015, 11:53 AM
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#2
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Montana Master
Join Date: Feb 2004
Location: Brandon
Posts: 3,944
M.O.C. #1034
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Excellent, and was it covered under warranty?
__________________
Darwin & Maureen DeBackere
Minnedosa, Manitoba, Canada
2011/3500/Silverado/4x4/DRW/Duramax 
2017/3721RL/Legacy Pkg./Pressure-Pro 
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04-09-2015, 01:34 PM
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#3
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Montana Master
Join Date: Jan 2013
Location: Depends on temps
Posts: 1,648
M.O.C. #13157
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Short answer. Yes. I install
Jim
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04-09-2015, 03:59 PM
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#4
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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About time after a year of waiting
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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04-09-2015, 04:18 PM
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#5
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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04-09-2015, 05:43 PM
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#6
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Montana Master
Join Date: Oct 2012
Location: Box Elder
Posts: 4,697
M.O.C. #12947
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I wonder how long that new latch will hold up before breaking?
__________________
Bob & Becky
2012 3402RL
2012 Chevy 2500HD D/A CC 4WD
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04-09-2015, 11:49 PM
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#7
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Montana Master
Join Date: Mar 2013
Location: Frostproof, FL USA
Posts: 2,362
M.O.C. #13272
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I'm glad they sent you one so quickly Jim. When I get mine next month up at Lazy Days it will be right at 12 months. Pretty darn good service if you ask me.
__________________
Previous: 2008 Montana 3400RL & 2014 3725RL
Current: Full Time 2022 SOB TT Toy Hauler
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04-10-2015, 01:33 AM
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#8
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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Looks much better than a carpenter's pencil !
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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04-10-2015, 02:20 AM
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#9
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Montana Master
Join Date: Jan 2013
Location: Depends on temps
Posts: 1,648
M.O.C. #13157
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Quote:
quote:Originally posted by JandC
I'm glad they sent you one so quickly Jim. When I get mine next month up at Lazy Days it will be right at 12 months. Pretty darn good service if you ask me.
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Joe, it was your picture sent directly to Mr Holmes that got me my latch. On a previous problem I had a chance to spend about 20 minutes on the phone with him, so we kinda knew each other and he also worked for the company my last SOB was from. I honestly think he was embarrassed that a retail customer could find a part number that his parts manager could not.
Jim
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04-10-2015, 02:27 AM
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#10
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Montana Master
Join Date: Jan 2013
Location: Depends on temps
Posts: 1,648
M.O.C. #13157
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Quote:
quote:Originally posted by rohrmann
I wonder how long that new latch will hold up before breaking?
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I think it will fail quickly. The rivet thru the joint where the handle has to turn 90 degrees is so tight it tries to turn the window attachment part instead of turning easily and pulling evenly on the window. The tightness is the same as my broken part. In checking the 9" long handles in the past the hinge area is free to turn.
I will probably try and loosen the rivet before I install it. If I do.
Jim
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04-10-2015, 06:40 AM
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#11
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Montana Master
Join Date: Nov 2004
Location: Arnold
Posts: 1,200
M.O.C. #2586
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You did well, Jim! Ours broke also, and could not get the part. Dealer sent a longer version which promptly also broke in the same place. Keystone replaced the window but couldn't find the part! Way to go!!! And, thanks for the info.
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04-10-2015, 12:00 PM
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#12
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Montana Fan
Join Date: Jun 2013
Location: Boise
Posts: 288
M.O.C. #13564
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I have ordered this part three times from Kenro and gotten the wrong part each time. Do you have the part number so that I can call and order again. I sent picture twice and still got the longer arm.
Thanks
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04-10-2015, 12:02 PM
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#13
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Montana Fan
Join Date: Jun 2013
Location: Boise
Posts: 288
M.O.C. #13564
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OK so now I look at the picture at the front of the post and feel stupid. Owell just another day. Thanks
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04-10-2015, 12:07 PM
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#14
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Montana Master
Join Date: Jan 2013
Location: Depends on temps
Posts: 1,648
M.O.C. #13157
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Quote:
quote:Originally posted by capn chris
You did well, Jim! Ours broke also, and could not get the part. Dealer sent a longer version which promptly also broke in the same place. Keystone replaced the window but couldn't find the part! Way to go!!! And, thanks for the info.
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Chris, Go to http://www.safercar.gov/File a complaint.
Larry Long @ the DOT is following this Emergency Window Escape latch thing. After you file, he will probably call you for more details.
Jim
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04-10-2015, 02:06 PM
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#15
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Montana Master
Join Date: Aug 2009
Location: Grand Rapids
Posts: 1,896
M.O.C. #9561
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i guess i'm curious on why it took so long to get an exit latch? i have found many on the internet and i can get it in less than a week?
https://www.rvadenver.com/window_acc_.htm here is one site.
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04-11-2015, 01:04 AM
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#16
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Montana Master
Join Date: Mar 2013
Location: Frostproof, FL USA
Posts: 2,362
M.O.C. #13272
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Quote:
quote:Originally posted by mazboy
i guess i'm curious on why it took so long to get an exit latch? i have found many on the internet and i can get it in less than a week?
https://www.rvadenver.com/window_acc_.htm here is one site.
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The one at that site looks like the long one, which is not the correct one for these newer rear exit windows. Heck, the ones on your link are sold everywhere.
__________________
Previous: 2008 Montana 3400RL & 2014 3725RL
Current: Full Time 2022 SOB TT Toy Hauler
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04-11-2015, 01:44 AM
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#17
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Montana Master
Join Date: Jan 2013
Location: Depends on temps
Posts: 1,648
M.O.C. #13157
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Quote:
quote:Originally posted by mazboy
i guess i'm curious on why it took so long to get an exit latch? i have found many on the internet and i can get it in less than a week?
https://www.rvadenver.com/window_acc_.htm here is one site.
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What Joe said. The 9" are available EVERYWHERE. Go find me a 5 1/2" one.
Jim
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08-01-2015, 08:29 AM
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#18
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New Member
Join Date: Aug 2013
Location: Quilcene
Posts: 1
M.O.C. #13673
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I am also in need of a 5 1/2 " one...any help, please share.
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08-01-2015, 10:20 AM
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#19
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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I am shaking my head. My last boss used to tell me that my reward for doing an outstanding job was that I got to keep it. Need bosses like that in the RV industry.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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08-02-2015, 02:27 AM
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#20
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Montana Master
Join Date: Mar 2013
Location: Frostproof, FL USA
Posts: 2,362
M.O.C. #13272
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Quote:
quote:Originally posted by Deke4952
I am also in need of a 5 1/2 " one...any help, please share.
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Not sure what model you have or if you are under warranty, but this all started reference these short emergency latch handles because some of our new units had broken ones. Keystone, their dealers, and the actual window manufacturer claimed not to have the replacements.
I think Jim was the first one to contact the National Highway Traffic Safety folks with a complaint. I also filed a complaint with them. It wasn't long after they opened their investigation that the handles became "available" in Keystone's supply chain.
Dealers should now have them in stock or be able to get them. I know my dealer mysteriously received a whole box of them after being contacted by the federal investigators.
__________________
Previous: 2008 Montana 3400RL & 2014 3725RL
Current: Full Time 2022 SOB TT Toy Hauler
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