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Old 12-08-2015, 06:33 AM   #1
TYR
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Gray Tank Failure Saga

Our gray bathroom tank failed. Have a non-Keystone dealer near us looking into it. Guess what?

According to them, our VIN indicates that somewhere on the assembly line, the brands of tanks were switched. What that means is we have at least 2, and possibly 3, different brands of tanks on our rig.

What that also means is that apparently Keystone has been unable to tell them what brand the bath gray is. Which means . . .

Dealer will have to get into the tank area and determine which kind it is so it will match up with the drains, etc. That's before they can even order the tank.

You've got to be freakin' kidding me. No. Wait. I know you're not.

I called to get a status update a bit ago, as it's been yet another week awaiting word. (Given, it takes the dealer a while to contact all parties and get answers.) The estimate is 3 hours labor to determine which tank it is. Order tank. Take rig into shop for replacement, where the estimate is 3 hours to take out the old tank and 3.5 hours to put in the new. Plus the tank itself and its shipping costs.

At least we have the Good Sam Extended Service Plan, so it should cover some of the cost.

If I had the energy, time and indifference to becoming really stressed out, I'd contact Keystone myself and demand they cough up at least part of the labor on this, as it is costing us more just because they cannot identify the proper tank needed for replacement.

Not that any of that would do any good.

We'll just hope that whatever tank they order and receive will be the actual tank that will fit.

Thank goodness it is that particular tank, as this is dragging on and on, and that there are decent shower facilities at the park where we are.

Okay, rant over. Your regularly scheduled programming will now resume.
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Old 12-08-2015, 06:47 AM   #2
richfaa
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That is a new one...Different tanks///
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Old 12-08-2015, 09:30 AM   #3
lawrenceb42106
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We had that proble3n on one of ours. there is number on the tank to order a replacement. would have to drop the belly cover to get to it. We went with a aftermarket tank. It came with the drain on the right side. Other openings would have to cot out and spin weld the fitting in.
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Old 12-08-2015, 01:20 PM   #4
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Great, since we also have a 2010, one more Keystone screw up we can worry about.
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Old 12-08-2015, 03:23 PM   #5
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Interesting that the dealer could determine all that from a VIN??
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Old 12-08-2015, 03:30 PM   #6
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Another day, another amazing Keystone story???
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Old 12-08-2015, 05:11 PM   #7
TYR
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Quote:
quote:Originally posted by 1retired06

Interesting that the dealer could determine all that from a VIN??
The dealer did not determine it. They say this was information from Keystone.
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Old 12-09-2015, 12:46 AM   #8
WeBeFulltime
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About 3 months ago our galley tank sprung a leak and when I contacted a local shop about replacing it they said they should have it in stock. I made an appointment and took it in a week later at 8 am. At 4:30 pm was pulling out of their place with everything done to perfection. I'm not so sure a holding tank has to be replaced with EXACTLY the same tank as the damaged one. A full service shop and competent technician can make adjustments.
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Old 12-09-2015, 03:11 AM   #9
twindman
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I had a tank leak on my 2006. My dealer said there was no support under it, so ordered a slightly smaller tank and put some extra support to hold it up.
So yes, you can replace with different models.
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Old 12-09-2015, 03:26 AM   #10
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Quote "A full service shop and competent technician can make adjustments." Locating the Loch Ness Monster would be easier to find. 3 hours to determine the tank info is just insane ... more like 1/2 hour. Some one must be short on money for Christmas presents.
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Old 12-09-2015, 04:07 AM   #11
jcurtis934
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Dieselguy, you have to factor in time needed when the person dropping the bottom gets sawdust in his eyes and in his reaction, rolls onto a pile of dropped fittings that were left in the belly which causes the person to jerk upward smacking their head on metal in the belly. In all seriousness, agree with your half hour estimate. John
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Old 12-09-2015, 02:16 PM   #12
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Yup half hour at the most. All they have to do is take out about 6-8 screws and lower the underbelly to check it. They are definitely ripping you off on that operation! IF they do replace the tank/s make sure they DO NOT weld or make a solid connection to the pipes going into and out of the tank/s. If they put a 3-4 inch piece of radiator hose or the like with clamps on the point of each connection you will have less vibration going into the tank while going down the nations byways. Also have them put support straps under the tanks in several places with some type of rubber or foam padding between the tank and the straps to stop the tank from vibrating on the straps.
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Old 12-09-2015, 05:01 PM   #13
TYR
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I agree about the 3-hour estimate. Keyword here is "estimate" and that it is on the high end. It really shouldn't take that long. I plan on timing them while they're doing the work.
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Old 12-09-2015, 11:16 PM   #14
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Quote:
quote:Originally posted by dieselguy

Quote "A full service shop and competent technician can make adjustments." Locating the Loch Ness Monster would be easier to find. 3 hours to determine the tank info is just insane ... more like 1/2 hour. Some one must be short on money for Christmas presents.
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Old 12-10-2015, 01:13 AM   #15
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Quote:
quote:Originally posted by TxYellowRose

Quote:
quote:Originally posted by 1retired06

Interesting that the dealer could determine all that from a VIN??
The dealer did not determine it. They say this was information from Keystone.
According to original post, dealer cited the VIN
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Old 12-10-2015, 01:42 AM   #16
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At the MOC National Rally we had a tour of the Keystone Customer Service Center. Our guide strongly suggested that when we have any issue with our rigs to call them first for advice and let them work with you to find an appropriate repair facility. There have been too many times that dealers or repair facilities have blamed Keystone when the real issue is the facilities lack of expertise or willingness to fix the problem.
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Old 12-20-2015, 01:47 PM   #17
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Wow, I've fixed 2 Grey tank leaks and one Black Tank leak (all were stress cracks in the cheap ABS tanks around the tank outlets or around the lowest "edge") with Plasti-mend myself. Dropping the underbelly isn't hard with a screwgun, but applying a couple of coats of Plasti-Mend takes a some time. And then refilling or using the tanks before putting the underbelly back up.
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Old 12-21-2015, 01:40 PM   #18
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Our extended warranty allowed 5 hours labor to drop the underbelly replace the tanks and replace the underbelly .Do exactly what Rondo suggest in his post or the tanks will just fail again...We did that to our failed holding tanks. It cost me a few bucks outside of the extended warranty but it will be worth it.
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