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Old 03-08-2021, 06:13 PM   #1
carlrx7
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Hey all,

When I ordered my Ram 3500 I was able to connect with Ram Customer service and get weekly updates on build status, expected ship/delivery dates.

What kind of timely updates are y'all receiving from your dealer? My order was placed in Dec and haven't gotten much except an estimated arrival date. Is this the norm in the RV industry? Is there a factory direct number I can call to get the updates myself?

I've watched several Montana factory tours YouTube videos during this pandemic. I would love to see photos of my rig being built, but my sales guy said their Keystone rep is unavailable (out of town).

 
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Old 03-08-2021, 08:17 PM   #2
MARK A
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I have heard a story of a guy calling his Dealership to check on his new rig. They said they would call the factory and find out, turned out it was AT the Dealership and had been for a couple weeks !


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