Unhappy Montana owner right now!

[dieselguy]

sambam ... I was more referring to his current situation of finally having a set appointment time then finding out that time is being slid a week or so due to another unit presumably also with a set appointment time taking more time than estimated. I'm not standing up for Keystone in any way here as the entire time period here is absolutely unfathomable. From SOB experience, you don't get an authorized trip back to the factory unless it is SERIOUS ... otherwise they would be overwhelmed with shear numbers. Golfmedik has SEROIUS issues, but months and months of solid bookings ahead of him were other owners units with a given date to be there with who knows what was wrong.

[Todd727]

Golfmedik,

You need to upload that video to DropBox and then give Keystone the link to it. It's a simple process and works for getting large files to people.

[Golfmedik]

Originally Posted by Todd727

Golfmedik,

You need to upload that video to DropBox and then give Keystone the link to it. It's a simple process and works for getting large files to people.

I will look into this. Thank you.

[Golfmedik]

Just received pic and message from another member on my group on Facebook that has the same flex in the front that ours does. His dealer is being asked by Keystone to do things to his unit that they aren't comfortable with. Here is the pic he sent me.

[richfaa]

That is a very common problem and it is most likely NOT frame flex but the sidewall broken away from the aluminum framing. It is a issue many, many of us have had. We just had that repaired at the last national rally on our 2013 3402 and also had it on our 2006 3400.


What the dealer is saying that it is beyond his ability to do the work. Keystone has done that repair many times and it is not a difficult job but does require some sidewall and front cap removal. Perhaps that dealer does not have the expertise to do that. It does not look like more than a 1/4 inch gap.

[Golfmedik]

That problem should have been fixed with the "expansion joint" under the slide. This is what everyone thought was wrong with my unit until it was re-glued with the new adhesive, but promptly broke loose again. Factory wanted them to re-do it again with yet another marine adhesive and put the screws in the side behind the bottom trim. This is a common thing, you are correct. Most any unit that has a slide in the front has this joint, including toyhaulers. However, you can hear a lot of popping in mine can see the roof line try to raise before the frame ever moves. That is why the nose and wall was removed and then the studs were found. I believe it begs the question, if all studs in all units are "tacked" like mine, maybe that is the cause of all of the broken seams?

[Golfmedik]

Still no word from Keystone yet if they have moved mine to the floor.

[Virginia Young]

Many of you may remember the issues we had with our Big Sky. I won't get into details, but will say - We had to jump thru a LOT of hoops and went from polite communications to full blown meltdown, before they finally took it to the service center.

I can only tell you that we were VERY pleased, once we finally got it back. It took 7 weeks at the service center, but the unit we got back was near perfect. They went thru it with a fine-tooth comb and even fixed some things that we didn't know about.

Yes It was a frustrating experience, but it finally worked out and we were once again Happy Campers.

Keep your chin up. This will soon be over.

[Golfmedik]

Still no word from Keystone as of today. I've emailed the contact I was given and will wait for a reply. Of course, I'm not holding my breath as they still haven't answered a single email since November!

[RonD]

Does your contact have a name and a phone number?

[Golfmedik]

Originally Posted by RonD

Does your contact have a name and a phone number?

PM sent...

[cw3jason]

definitely call, don't e-mail. mine went back to the factory for the same kind of thing, and I got weekly updates.

[Golfmedik]

Just received word that work is 'scheduled' to be started tomorrow on the unit. I was asked when I needed the unit back and I replied a week before our trip to get the unit ready. We shall see.

[JABURKHOLDER]

Originally Posted by Golfmedik

I was asked when I needed the unit back and I replied a week before our trip to get the unit ready.

Should have said "I needed it last November"

[Golfmedik]

Originally Posted by JABURKHOLDER

Should have said "I needed it last November"

You are more correct than you know!!!

The thing that concerns me now, is that the unit will be out of warranty the first week in April. This unit has spent more time at the dealer than my previous 3 combined. Unnerving!
One of the guys in another forum had been in contact with Montana about their new 380 model, but sent them a link to my thread in the Ford Truck towing forum and told them "No thanks". They replied back to him, "really, one bad unit out of 66,000 and you aren't going to consider us?" He then replied back, "7 months to get your attention, 4 months to schedule, several weeks to move it to the floor tells me there is more than one with a problem like this." Of course that is paraphrased

[JABURKHOLDER]

I know I said this some time back but ask them to extend your warranty.

[Golfmedik]

Originally Posted by JABURKHOLDER

I know I said this some time back but ask them to extend your warranty.

Yes sir you did and I have asked them about it. They asked me to remind them when the unit is finished. I can promise I will not forget...

[Phil P]

Hi

This kind of treatment is spreading throughout Thor.

The event with me and the new Thor class A on New Year’s weekend.

And then this.

We spent several days at Pine Lake RV Resort in Fountain Florida for my uncles 100th birthday party. Across the road from me was a fellow with a late model Thor class C. He got the same treatment from Thor during the first few weeks of owner ship. Customer relations people that didn’t seem to know what a class C RV was etc. He had similar problems to the class A no hot water etc. He finally gave up and just had the unit repaired.

Phil P

[TLightning]

The warranty expiration date should make no difference. Your issues have already been documented. The fact that the unit has not been repaired in a timely manner is their problem.

[speedster100]

Here's my experience's, been Rving for well over 30 years, started with a tent trailer, then bought a new Golden Falcon tow behind, went to a motor home for 12 years and then bought a used Keystone Cougar 5er, had it for a couple years and traded it for new Cougar. After a couple more years traded for another new Cougar (going up in size the whole time). About 4 years ago after researching the web and talking to folks we traded the Cougar for a Crossroads 5er with full paint loaded as we planned on retiring with it and wanted a nice unit. I should mention no issues at all with the Keystone units or the Glendale units. Going to the Crossroads 5er turned out to be the worst decision ever, bragging of the 2 & 5 warranty as a sales tool turned out to be a waste as they changed those parameters about a year in as they had so much blowback on the poor workmanship. The trailer and many others of same spent more time at shop than in use, fixed something everytime out, leaks everywhere, and no help from manufacturer. What was supposed to be a long term retirement unit turned out as the worst Rv investment ever. Traded that unit in on our current Monty in 2015 and been happy ever since, no issues (touch wood) and so glad to be back with a Keystone unit that we can just use and maintain without constant repair.... Been living in it for last 10 months and no issues at all..... like everything you get a lemon now and then, unfortunately Crossroads put out at least 2 yrs worth of many lines of units with most having lots of issues and went from a company that stood behind their products to a company of excuses and no help at all........will never go back.