In command inop - Montana Owners Club

dhenry3 · 02-28-2017, 03:52 PM

Help! Just went out to look over some things in our 2017 3710FL and when I went to the IN COMMAND control center, no slides or lights or anything will operate. The voltage displayed is 13.5. All other manual 12v and 110v systems work. Any ideas? How can one override the control center to get the slides out?

Golfmedik · 02-28-2017, 03:57 PM

Do you have it paired to your phone?? You may can do it that way. If not, then go to the basement and remove the cover of the system on the back wall. Inside there are switches that can manually be used to control everything on the unit. ALSO, try powering it off and restarting it.

John Neeley · 02-28-2017, 04:06 PM

More likely a pairing problem... check you manual on how to set it up. I just had to replace my motherboard in my 3440 as it went belly up.. lucky under waranty.

DarMar · 03-06-2017, 09:12 AM

The first thing I would recommend to anyone is to pair the unit to your phone that will hopefully give us a sort of backup to the main touch pad.

So far with ours being winter here the main control panel does not seem to respond to the touch of our fingers when it is cold and damp and no heat on in the unit.

I use my on person phone virtually all the time to roll out the slides and turn lights on. Might be different once spring arrives and we get camping, one shall see.

Golfmedik · 03-06-2017, 10:44 AM

Quote:

Originally Posted by DarMar

The first thing I would recommend to anyone is to pair the unit to your phone that will hopefully give us a sort of backup to the main touch pad.

So far with ours being winter here the main control panel does not seem to respond to the touch of our fingers when it is cold and damp and no heat on in the unit.

I use my on person phone virtually all the time to roll out the slides and turn lights on. Might be different once spring arrives and we get camping, one shall see.

Just remember, if the unit is moved, you will have to turn off the TRAVEL LOCK with the pad before your phones will work...that is a downside to the system, but I'm sure it has saved some people who've had things move in the unit.

DarMar · 03-06-2017, 02:19 PM

Quote:

Originally Posted by Golfmedik

Just remember, if the unit is moved, you will have to turn off the TRAVEL LOCK with the pad before your phones will work...that is a downside to the system, but I'm sure it has saved some people who've had things move in the unit.

I read a post on Irv2 from a Jensen rep that said once you arrive at your campsite and disconnect from the tow vehicle the In-Command system will revert to the unlocked status but I am not sure if one still needs to press the unlock on the control module before the phones will operate the system.

I have not tried this and it would be nice to have it confirmed by someone actually using the system as we are eagerly awaiting spring up here in Manitoba.

Golfmedik · 03-06-2017, 03:27 PM

Ours never has. We have to press the TRAVEL UNLOCK each time the unit is onhooked or we go inside to use the bathroom while traveling. Haven't found a setting to turn that off yet, if I can.

dhenry3 · 03-06-2017, 03:44 PM

Thanks for all the tips. I shut the whole thing down and re started. It works now but it keeps stopping when putting the slides out. Seems that id I have any other load on such as lights, it stops and has to re connect with BCM. If I leave all other accy. off while operating the slides, it seems a lot better. The hyd. slides draw the most and kick it out the most. The electric slides seem to keep going longer. I have to wonder if there is something like a higher draw causing the unit to disconnect from the BCM? Any thoughts. Never had an issue until we stored it for the winter.

Golfmedik · 03-06-2017, 04:17 PM

Quote:

Originally Posted by dhenry3

Thanks for all the tips. I shut the whole thing down and re started. It works now but it keeps stopping when putting the slides out. Seems that id I have any other load on such as lights, it stops and has to re connect with BCM. If I leave all other accy. off while operating the slides, it seems a lot better. The hyd. slides draw the most and kick it out the most. The electric slides seem to keep going longer. I have to wonder if there is something like a higher draw causing the unit to disconnect from the BCM? Any thoughts. Never had an issue until we stored it for the winter.

You may have a bad motherboard like I did. Mine started stopping just a few times then progressed to 14-16 times each way. Before we think that though, check and make sure that you battery is fully charged and putting out good voltage.

John Neeley · 03-06-2017, 05:01 PM

Quote:

Originally Posted by dhenry3

Thanks for all the tips. I shut the whole thing down and re started. It works now but it keeps stopping when putting the slides out. Seems that id I have any other load on such as lights, it stops and has to re connect with BCM. If I leave all other accy. off while operating the slides, it seems a lot better. The hyd. slides draw the most and kick it out the most. The electric slides seem to keep going longer. I have to wonder if there is something like a higher draw causing the unit to disconnect from the BCM? Any thoughts. Never had an issue until we stored it for the winter.

Same symptoms as mine.....MOTHERBOARD....... seems to be the culprit for the majority of this symptom, it seems..

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