awning won't work

[RonD]

On our 2010 Montana, the awning stopped working. We had it extended, it appeared normal, I went to retract it, and it was straining , and moving very slow, then stopped. It sounded like a low battery, but that isn't the problem, when I stopped it half way in I looked at the struts, they were bending the white steel sections of the frame, I lubed all the moving parts, and cleaned the wire connector, no better, I removed one pin from each strut, there really stiff, to stiff I think, the awning would now retract, but not well, something is causing the motor not to run at full power, or maybe the motor and struts are both bad, I see the struts say made in China, my guess the motor says the same thing, does anyone think they may know what the issue could be, we have 6 weeks remaining on this trip, I am starting to think there is more things to happen, first the Black tank flush issue, now this, thanks Ron

[CRUZIN 2]

We had the same problem, and it was the motor.

[dieselguy]

Did you forget to loosen the two black friction knobs on either end of the awning arms?

[1retired06]

Agree, the motor is the first thing that needs to be checked.

[RonD]

Yes the two friction knobs were loose, my guess it is the motor, the part that bugs me is the bending of the arms the struts connect to, they bow a good inch or more, and I don't think I ever saw that before, looks very wrong, I do almost every thing to the Montana myself, but I am no awning tech, it is going into the shop when we return in a month