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08-24-2018, 08:40 AM
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#1
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New Member
Join Date: Aug 2017
Location: UNIONTOWN
Posts: 1
M.O.C. #20407
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No Water from Tank to Pump - Help
We have a 2017 Montana high country 379RD. We are not getting water from the fresh water tank to the water pump. Any suggestions. Called Keystone and it went out of warranty in May.They had our unit four months doing warranty work.We think this has never worked and may be a problem that has always been there and we are just discovering.
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08-24-2018, 12:27 PM
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#2
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Montana Master
Join Date: Oct 2012
Location: Box Elder
Posts: 4,701
M.O.C. #12947
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You may need to remove the white panel behind your convenience center so you can access the pump and plumbing area. The line from the tank to the plumbing area is not a pipe but is a hose, and the first thing would be checking if the pump is running when you turn the pump on. It is possible that maybe the hose is pinched, or the pump doesn't work. This is a photo of our plumbing area so you will know what you are getting into. The white hose is what comes from the water tank. You must also have the city/tank fill valve turned to the city or normal position before you can get the pump to move water from the tank.
__________________
Bob & Becky
2012 3402RL
2012 Chevy 2500HD D/A CC 4WD
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08-24-2018, 01:37 PM
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#3
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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The first connection to check is the suction side of the pump and even if that was the problem check all the other connections while you're in there. On our 2017 at least 5 had loosened up enough to leak air.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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08-24-2018, 06:10 PM
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#4
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Site Team
Join Date: Apr 2017
Location: Colorado Rockies
Posts: 1,921
M.O.C. #19755
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All good thoughts. Things to check:
Make sure there is water in the tank
Make sure the fill valve is in the correct position
Make sure the winterize valve is in the correct position
Make sure the pump is running
Check for leaks where the pump can suck air
Last thing, if everything else checks out, you have water in the tank, the pump is running and you still do not get water; it could be a bad pump. Mine failed after less than a year because of the debris Keystone left in the system (wood shavings) and the lack of a strainer installed at the pump intake. I replaced the FlowJet with a ShurFlo and everything works fine. FlowJet sent me a new pump (gotta spare now) since they have a two year warranty, but said they would not cover it again unless I installed a strainer (already done with the new ShurFlo pump).
As a side note, the ShurFlo pump is much quieter than the FlowJet; that alone was worth changing it.
Attached is a simple drawing I made of the water system.
Good luck.
__________________
Scott & Alta
2017 Montana 3160RL, Legacy, Onan 5.5Kw, Solar
2022 F-450 Lariat Ultimate
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08-24-2018, 06:15 PM
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#5
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Montana Master
Join Date: Oct 2006
Location: McKinney
Posts: 7,167
M.O.C. #6433
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Definitely check your winterize switch position before tearing into anything. In winterize position it would be sucking air.
__________________
Bill & Patricia
Riley, our Golden
2007 3075RL (recently sold, currently without)
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