Electrical Problems

[Bill and Lisa]

UPDATE: Well I have not heard anything back from TRC yet (SURGE GUARD) but they may not have gotten the fried unit until last Friday or even yesterday. I will give til the end of the week and then call for an update.

Good news is that Keystone has authorized replacement of most of the items under warranty. The dealer didn't seek authorization on the TV in the bedroom because when he plugged it in it worked. Tried to tell me the smoke I saw was probably from the converter vice the TV - NOT I was standing next to the TV and watched the smoke waif out the vent slots before I unplugged the TV. The converter is half a coach away! Anyway, while waiting on parts we took the unit out again last weekend with our Good Sams club. Put a charger on the battery when it ran low. AC side of the house worked fine except for Saturday night. Had the TV on as we got ready for bed and after about 45 minutes the GFI in the front part of the unit tripped and there was a "warm" smell in the air. Unplugged the TV and reset the GFI circuit. No further problems the rest of the weekend. DW is calling dealer again today to insist that the TV be replaced. (It will still power up, I checked Sunday before we pulled out) but I am convinced there is some internal wiring issues (melted insulation/what ever). Dealer was afraid Keystone would complain if when he sent the "bad" TV back and they checked it the TV appeared to work fine. We are telling him to tell them to plug it in for an hour or so but don't leave it unattended and they will be able to observe the "problem".

Interesting note is that all of the dealer to keystone interactions were conducted via computer software and no voice communications between them to date. Was also able to get dealer to submit requests and recieve authorization to replace (under warranty) a cracked tail light cover (over torques screw) and replace the sofa bed air mattress (slow leak). Slick system that beats trying to call and get throught to customer service on my own.

Will keep all informed.

Bill