My experience has been different than that. We always call Keystone first and if necessary have them suggest a dealer. Also, don't email. Tried that once and never got a return. Found out the lady who got the email was fired and they hadn't been able to hire a replacement.
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Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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